JibJab Questions & Answers

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Here’s what consumers have asked with answers from JibJab staff and previous consumers.

74 questions answered

3% answered in 1 day

Question:

I paid for a membership. am i charged for each card on top of my membership fee? I paid for a membership. am i charged for each card on top of my membership fee?

Answer:

No way. :) You can make and share unlimited cards with your membership.

By Alessandra S. over a year old

Question:

Hi, i just noticed an $18.00 charge from you on my bank account and don't remember signing up for any ecard service. even if i somehow did that, then i would like to cancel and receive a refund. i assume you have a trial period. my name is rita sterling and i have several email addresses... here's one: ritalsterling@gmail.com. i appreciate your assistance in this matter. rita 1/15/16

Answer:

Hi Rita, We'd be happy to help track down this charge and get you a refund. Can you please email us at help@jibjab.com with the last 4 digits of the credit card charged and any other email addresses used? Thanks!

By Alessandra S. over a year old

Question:

How can i cancel myself from jibjab? How can i cancel myself from jibjab?

Answer:

You can always email us at help@jibjab.com for assistance!

By Alessandra S. over a year old

Question:

Can i send just 1 card and not sign up for a year membership? Can i send just 1 card and not sign up for a year membership?

Answer:

Hi Brad - We don't have a pay-per-use option, but we do have a 30-day satisfaction guarantee if you're not happy!

By Alessandra S. over a year old

Question:

I signed up and paid 18 which i thought was for a year but then i created one video and had to pay 1.50. what was the 18 for? please also confirm this is not on auto renewal. also, why can't i preview the video content before putting faces in. i want to make sure appropriate for office setting. best regards, cheryl I signed up and paid 18 which i thought was for a year but then i created one video and had to pay 1.50. what was the 18 for? please also confirm this is not on auto renewal. also, why can't i preview the video content before putting faces in. i want to make sure appropriate for office setting. best regards, cheryl

Answer:

Cheryl, it sounds like a bum app download. Try uninstalling the app, then re install it, and log in again. If that doesn't work contact customer support. If they can't fix it, ask for a refund. They were great with solving my issue.

By Judy A. over a year old

Question:

Rip off Rip off

Answer:

Hi Casey Sorry to hear you're not happy with JibJab. We'd be happy to make it right if you email us: help@jibjab.com. Thanks!

By Alessandra S. over a year old

Question:

Hi, my son signed up for jib jab under the impression he would pay $1.50 each month that he wanted it ( yes, i'm one of those mean parents that makes their children pay for their apps Hi, my son signed up for jib jab under the impression he would pay $1.50 each month that he wanted it ( yes, i'm one of those mean parents that makes their children pay for their apps

Answer:

Hi Tina - If you email us at help@jibjab.com we can get this taken care of for you. Thanks!

By Alessandra S. over a year old

Question:

Your site has not been working on my computer for the last 2 days, it used to work fine on chrome. what happened Your site has not been working on my computer for the last 2 days, it used to work fine on chrome. what happened

Answer:

Hi Douglas - If you're still having issues, please let us know at help@jibjab.com. Thanks!

By Alessandra S. over a year old

Question:

I just added some new cards and the mouths don't work right. i can see the whole face with an overlay of the moving mouth, so two mouths? is this the face fitting issue someone else is talking about? I just added some new cards and the mouths don't work right. i can see the whole face with an overlay of the moving mouth, so two mouths? is this the face fitting issue someone else is talking about?

Answer:

Hi JS - Hmm, I don't think so. If you email us at help@jibjab.com we can get you sorted out!

By Alessandra S. over a year old

Question:

I bought all my jibjab videos in hd instead of sd, i am not able to download to a dvd disc I bought all my jibjab videos in hd instead of sd, i am not able to download to a dvd disc

Answer:

Hi Rosalie, If you'd still like to do this please let us know at help@jibjab.com. Thanks!

By Alessandra S. over a year old

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JibJab Questions & Answers

I paid for a membership. am i charged for each card on top of my membership fee? I paid for a membership. am i charged for each card on top of my membership fee?

How can i cancel myself from jibjab? How can i cancel myself from jibjab?

Can i send just 1 card and not sign up for a year membership? Can i send just 1 card and not sign up for a year membership?

Rip off Rip off

Your site has not been working on my computer for the last 2 days, it used to work fine on chrome. what happened Your site has not been working on my computer for the last 2 days, it used to work fine on chrome. what happened

I bought all my jibjab videos in hd instead of sd, i am not able to download to a dvd disc I bought all my jibjab videos in hd instead of sd, i am not able to download to a dvd disc

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