JibJab Questions & Answers

Here’s what consumers have asked with answers from JibJab staff and previous consumers.

74 questions answered

3% answered in 1 day

Question:

Can i have 10 heads in a video? Can i have 10 heads in a video?

Answer:

Hello! Unfortunately, we only go up to 5 heads at this time. Send an email to help@jibjab.com if you have more questions!

By Alessandra S., Customer Support over a year old

Question:

Can i make more jib jab videos on my 1 year membership ? Can i make more jib jab videos on my 1 year membership ?

Answer:

Hi Geri! Please send an email to help@jibjab.com so we can assist you!

By Alessandra S., Customer Support over a year old

Question:

How do i get the mouths in the right place? i did as they told me (i think. How do i get the mouths in the right place? i did as they told me (i think.

Answer:

Around the mouth you will see green lines with green dots. Touch the green dots and hold until it moves when you slide your finger to move it. Basically, your outlining the mouth. Hit the green check mark when your done.

By Judy A. over a year old

Question:

Hi, is there anyway to get a free trial ?

Answer:

Hello! We have a 30 day, money back guarantee. We also offer some free eCards on our website. If you have more questions, please send an email to help@jibjab.com.

By Alessandra S., Customer Support over a year old

Question:

Thinking about joining. how do i get pictures of my family from my iphone's camera to the cartoon? Thinking about joining. how do i get pictures of my family from my iphone's camera to the cartoon?

Answer:

Hello! You can sync your phone to your computer in order to import your photos, or you can send the photos to yourself via email, and open the email on your computer. (: If you have more questions, you can send us an email and we will be happy to help! help@jibjab.com.

By Alessandra S., Customer Support over a year old

Question:

The downloaded videos are of very poor quality. so i still wonder why i had to pay as i can make a screen capture of e-cards for a much better result. is there a way to pay for high quality videos?

Answer:

Please send an email to help@jibjab.com so we can help!

By Alessandra S., Customer Support over a year old

Question:

Do jibjab provide sim card for blackberry passport? Do jibjab provide sim card for blackberry passport?

Answer:

I do apologize! Unfortunately not.

By Alessandra S., Customer Support over a year old

Question:

I have few questions. 1.if i download videos on pc can i copy and play on different computer? 2. how much i pay for one video? 3. how long can i keep and use the videos? i mean how many months? i read reviews, theres some review says you charged over. if i pay for 1 month will you charge one year?

Answer:

Hello! 1. Yes, you can! 2. Members pay $1.99, and non-members pay $4.99. 3. If you download the videos, they are yours to keep! 4. We charge yearly on the website, and monthly through the app. If you have any more questions, please send an email to help@jibjab.com and we will be happy to assist you.

By Alessandra S., Customer Support over a year old

Question:

I paid for video by paypal (order confirmation number: 6385749 order date: 04/06/16) bugt downloading is not ready after 30 min. must be something wrong thank you for your cooperation, krystyna glowacz: kmglowacz@sympatico.ca I paid for video by paypal (order confirmation number: 6385749 order date: 04/06/16) bugt downloading is not ready after 30 min. must be something wrong thank you for your cooperation, krystyna glowacz: kmglowacz@sympatico.ca

Answer:

Hi Krystyna I see these videos are now available to download. Are you seeing the same thing? If not, please reach out to help@jibjab.com. Thanks!

By Alessandra S. over a year old

Question:

I paid for video by paypal (order confirmation number: 6385749 order date: 04/06/16) bugt downloading is not ready after 30 min. must be something wrong thank you for your cooperation, krystyna glowacz: kmglowacz@sympatico.ca I paid for video by paypal (order confirmation number: 6385749 order date: 04/06/16) bugt downloading is not ready after 30 min. must be something wrong thank you for your cooperation, krystyna glowacz: kmglowacz@sympatico.ca

Answer:

Hi Krystyna I see these videos are now available to download. Are you seeing the same thing? If not, please reach out to help@jibjab.com. Thanks!

By Alessandra S. over a year old

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JibJab Questions & Answers

Can i have 10 heads in a video? Can i have 10 heads in a video?

Can i make more jib jab videos on my 1 year membership ? Can i make more jib jab videos on my 1 year membership ?

How do i get the mouths in the right place? i did as they told me (i think. How do i get the mouths in the right place? i did as they told me (i think.

Hi, is there anyway to get a free trial ? Hi, is there anyway to get a free trial ?

Thinking about joining. how do i get pictures of my family from my iphone's camera to the cartoon? Thinking about joining. how do i get pictures of my family from my iphone's camera to the cartoon?

Do jibjab provide sim card for blackberry passport? Do jibjab provide sim card for blackberry passport?

Can’t see your question? Ask to get answers from the JibJab staff and other customers.

Hi, is there anyway to get a free trial ?