JibJab Questions & Answers

Here’s what consumers have asked with answers from JibJab staff and previous consumers.

74 questions answered

3% answered in 1 day

Question:

Why is my jibjab video adding text about jibjab on my video when i post it to fb? i have a paid membership and i would like to only post the video Why is my jibjab video adding text about jibjab on my video when i post it to fb? i have a paid membership and i would like to only post the video

Answer:

Please send an email to help@jibjab.com and we will be happy to assist you.

By Alessandra S., Customer Support over a year old

Question:

I want to sign up. have a few questions. is there a limit per month on the number of cards will sender and receiver be able to save the video?

Answer:

Please send an email to help@jibjab.com and we will be happy to answer all your questions!

By Alessandra S., Customer Support over a year old

Question:

Hi, is there any way that you can download the videos like we used to be able to?

Answer:

Please send an email to help@jibjab.com and we will be happy to assist you.

By Alessandra S., Customer Support over a year old

Question:

In the past we have been able to download our videos. that was the whole reason that we paid for a membership. is there anyway to download our videos?

Answer:

Hello! Please send an email to help@jibjab.com - we will be happy to help!

By Alessandra S., Customer Support over a year old

Question:

I tried to make an anniversary card for my brother, but gave up because it kept making his wife the man and him the lady. how can i fix this? I tried to make an anniversary card for my brother, but gave up because it kept making his wife the man and him the lady. how can i fix this?

Answer:

Hello! Please send an email to help@jibjab.com so we can investigate!

By Alessandra S., Customer Support over a year old

Question:

I can't get to the videos i made or make any new ones. each time i try the web site wants to bill me for another year. I can't get to the videos i made or make any new ones. each time i try the web site wants to bill me for another year.

Answer:

Please send an email to help@jibjab.com and we will be happy to help!

By Alessandra S., Customer Support over a year old

Question:

Can i cancel my membership and get my money back???? Can i cancel my membership and get my money back????

Answer:

Send an email to help@jibjab.com and we will be happy to help!

By Alessandra S., Customer Support over a year old

Question:

Signed up with paypal, now i can't log in to create a card. what can i do? Signed up with paypal, now i can't log in to create a card. what can i do?

Answer:

Hi Anthony! Please reach out to help@jibjab.com. We are happy to help!

By Alessandra S., Customer Support over a year old

Question:

I signed up and paid for membership but there is only about 30 movies to choose from? are there more somewhere else?

Answer:

Hi Diedra! We have many videos. Please send an email to help@jibjab.com so we can point you to them!

By Alessandra S., Customer Support over a year old

Question:

How do you cancel after the first year? How do you cancel after the first year?

Answer:

Hi Shirley! Just send an email to help@jibjab.com, and we can help you out!

By Alessandra S., Customer Support over a year old

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How long does shipping take?
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Where is the company located?

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