Hi Rita, We'd be happy to help track down this charge and get you a refund. Can you please email us at help@jibjab.com with the last 4 digits of the credit card charged and any other email addresses used? Thanks!
Cheryl, it sounds like a bum app download. Try uninstalling the app, then re install it, and log in again. If that doesn't work contact customer support. If they can't fix it, ask for a refund. They were great with solving my issue.