JibJab Questions & Answers

Hi Wendy Oh no, that is so frustrating. We want to help resolve these issues for you. Did you email help@jibjab.com and/or receive a confirmation of receipt from us? It's the best way to get in touch.

Hi Fran We don't have a pay-per-use option, but we do have a 30-day satisfaction guarantee if you're not happy!

HI Bentley This is a known issue we're working hard to resolve. Please see the following page for more information and a potential fix: https://jibjab.zendesk.com/hc/en-us/articles/208193586-I-get-an-Unable-to-Make-Link-error-message-in-the-JibJab-app- Thanks!

You can add a message off to the side, but we don't have a way to modify the video itself right now.

Hi Kathy! We unfortunately don't offer a way to modify a 'head cut' or the jaw cut applied to it. In this case we'd recommend you upload it again with the cut you'd like.

Hi Delores! We run into this issue sometimes. We do license the videos for ourselves but Facebook doesn't always respect that. Typically if you choose to dispute it with Facebook they'll allow it to be posted. Sorry for the difficulty!

Hi Scot We've removed the shaping feature for now to make our casting process easier for all; we also made adjustments so that users can now easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards.

Hi Char We don't have a pay-per-use option, but we do have a 30-day satisfaction guarantee if you're not happy!

Hi Deborah, Once you finish the card you should see an option to post it to Facebook or email it. Alternatively, you can tap your phone's general "Share" icon and share any way you'd like. If you have any more questions, please let us know at help@jibjab.com. Thanks!

Infinity!