Jewlr
Questions & Answers

Hi Tina - Unless you're an expert or you know about stones, it's very hard to tell the difference. The simulated stones are meant to look as beautiful as the genuine stones I hope this helps. Please don't hesitate to call if you have other questions. We can be reached at 1-866-610-8482 Have a great day and thanks for shopping Jewlr

RJay, our genuine sterling silver contains 92.5% silver and we do not sell gold plated or gold filled jewelry. All of our products meet and/or exceeds industry standards. We have a great variety of genuine stones and you can also select simulated stones. A Certificate of Authenticity is included with your personalized item. Please, shop with confidence. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for additional information. Thank You

Yes, we offer one FREE resizing within 30 days for orders in the US and Canada. In the holiday spirit, we are extending our free resizing period until January 16th, 2018 for all orders placed after November 1,2017! For our customers in other countries, please contact us so that we can arrange the resizing for you at a discounted rate.

Hi Margaret, we don't sell hoodies, personalized or otherwise. We only sell personalized jewelry. Perhaps you are thinking of a different store?

Hello Brayton, Thank you for your question.We offer a one year warranty on all our jewelry against manufacturing defects and workmanship. At Jewlr, our customers are very important. Our Customer Service Centre is always ready to help and if you have any further questions, please email us at customerservice@jewlr.com; Thank you for shopping JEWR!

Jeff, all of our products meet and/or exceeds industry standards. Yes, we offer a variety of Genuine stones and a Certificate of Authenticity is included with your personalized item. Shop with confidence! Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for additional information. Thank you for shopping JEWLR.

Mariella, The Opal stone combined with many of our styles makes a beautiful piece. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 and we will gladly assist you in selecting a Leaf Ring.

Greetings Ann, Thank you for contacting us. We are not able to offer birthstones in all stone shapes and sizes, so that is why you may not see Pearls as an option for all Mother's rings. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 and we will gladly assist you in selecting a Mother's ring. We do have few styles that are beautiful and accommodates your request. Thank you for choosing JEWLR.

Greetings Krystin, Thank you for your message. Sterling Silver when properly cleaned and stored will maintain it's brilliance and luster. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for additional information on how to care for your sterling silver jewelry. Thank you for shopping JEWLR.

Hi Lori! Thank you very much for reaching out to us. All of our jewelry goes through vigorous quality control before it leaves our facility, so we are confident that our customers are receiving high quality products. Customer satisfaction is extremely important to us, which is why we offer a 99-day return policy on items in new/unworn condition as states on our website here: https://www.jewlr.com/info/return_policy. Each item you purchase also comes with one-year warranty which you can read more about on our website here: https://www.jewlr.com/info/warranty_information. Feel free to give us a call anytime Monday-Friday 9AM to 5:30PM ET if you have any further inquiries. Thank you!