Jewlr Questions & Answers

Here’s what consumers have asked with answers from Jewlr staff and previous consumers.

57 questions answered

12% answered in 1 day

Question:

Wondering if the march genuin gemstone colour on the website is identical to what you get,as march is actually almost white, not light blue as shown. Wondering if the march genuin gemstone colour on the website is identical to what you get,as march is actually almost white, not light blue as shown.

Answer:

Hi Sue R. We try to make our renders as close to real as possible but as you know with genuine stones, not one will be identical. I'm not sure which ring you are referring to and not sure which stone but we do offer genuine and simulated stones for most of our rings. Thanks for shopping Jewlr.

By Mike G., over a year old

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Question:

Hey i wanna get the admirer necklace but i don't know if it's worth it, can someone tell me if it is? Hey i wanna get the admirer necklace but i don't know if it's worth it, can someone tell me if it is?

Answer:

Hi Some g. You can purchase any item on line and once you receive it, if you aren't completely satisfied with your item, you can return it for a full refund as long as you return it in a new and unworn condition. Thanks for shopping Jewlr.

By Mike G., over a year old

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Question:

Are the name necklaces gold plated, gold filled or solid gold? thank you! Are the name necklaces gold plated, gold filled or solid gold? thank you!

Answer:

Hi Jonna D. All our name necklaces are solid gold. Thanks for shopping Jewlr

By Mike G., over a year old

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Question:

How realistic do the engagement rings look compared to real diamonds? will someone be able to tell the ring is not a real diamond by looking at it? How realistic do the engagement rings look compared to real diamonds? will someone be able to tell the ring is not a real diamond by looking at it?

Answer:

Hi Tina - Unless you're an expert or you know about stones, it's very hard to tell the difference. The simulated stones are meant to look as beautiful as the genuine stones I hope this helps. Please don't hesitate to call if you have other questions. We can be reached at 1-866-610-8482 Have a great day and thanks for shopping Jewlr

By Mike G., over a year old

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Question:

Do you provide certificates of authenticity? Do you provide certificates of authenticity?

Answer:

Hi Caroline Thanks for contacting us. Yes -- We provide a Jewlr certificate of authenticity. You can read more about it here: https://www.jewlr.com/info/packaging If you want more details, please don't hesitate to contact us at customerservice@jewlr.com or you can call us at 1-866-610-8482. Have a good day.

By Mike G., over a year old

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Question:

Is there return policy good or do they look for reasons not to return your money?

Answer:

Hi Aggie H. We stand behind our return policy because we want our customers to be confident shopping at Jewlr. You can see the return policy here: https://www.jewlr.com/info/return_policy

By Mike G., over a year old

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Question:

I am considering getting the sterling silver triple stone grooved men's ring for my boyfriend as a promise ring and i'm wondering about the quality of the ring (i'll be doing sterling silver) and if anyone else has purchased one and how they are in the long term. I am considering getting the sterling silver triple stone grooved men's ring for my boyfriend as a promise ring and i'm wondering about the quality of the ring (i'll be doing sterling silver) and if anyone else has purchased one and how they are in the long term.

Answer:

It's a great choice Darah. All our sterling silver rings are made of. 925 sterling silver. Like any silver piece, it will last a lifetime if properly cared for. This particular ring is 8mm wide and can have 2 top engravings as well as an inside base engraving.

By Mike G., over a year old

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Question:

What grade of silver do you use What grade of silver do you use

Answer:

Hi Regina - our silver products are made with. 925 sterling silver.

By Mike G., over a year old

Question:

I made a order recently and have not gotten any feed back on my order yet please contact me at 9014578819 or through bmalone2408@gmail.com thanks I made a order recently and have not gotten any feed back on my order yet please contact me at 9014578819 or through bmalone2408@gmail.com thanks

Answer:

Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you

By Mike G., over a year old

Question:

Hi, do you ship to brazil? is it safe and how about toll taxes? Hi, do you ship to brazil? is it safe and how about toll taxes?

Answer:

Hi David N. Thank you for your message. We do have a relationship with International Checkout and they take care of any orders going to Brazil. When you go through checkout, you will see the option to choose International Checkout at the bottom of our checkout page. If you have questions regarding duties and taxes you can contact them directly once you have selected the piece you want shipped and they can provide these answers. Thank you

By Mike G., over a year old

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Jewlr Questions & Answers

Wondering if the march genuin gemstone colour on the website is identical to what you get,as march is actually almost white, not light blue as shown. Wondering if the march genuin gemstone colour on the website is identical to what you get,as march is actually almost white, not light blue as shown.

Hey i wanna get the admirer necklace but i don't know if it's worth it, can someone tell me if it is? Hey i wanna get the admirer necklace but i don't know if it's worth it, can someone tell me if it is?

Are the name necklaces gold plated, gold filled or solid gold? thank you! Are the name necklaces gold plated, gold filled or solid gold? thank you!

How realistic do the engagement rings look compared to real diamonds? will someone be able to tell the ring is not a real diamond by looking at it? How realistic do the engagement rings look compared to real diamonds? will someone be able to tell the ring is not a real diamond by looking at it?

Do you provide certificates of authenticity? Do you provide certificates of authenticity?

Is there return policy good or do they look for reasons not to return your money? Is there return policy good or do they look for reasons not to return your money?

What grade of silver do you use What grade of silver do you use

I made a order recently and have not gotten any feed back on my order yet please contact me at 9014578819 or through bmalone2408@gmail.com thanks I made a order recently and have not gotten any feed back on my order yet please contact me at 9014578819 or through bmalone2408@gmail.com thanks

Hi, do you ship to brazil? is it safe and how about toll taxes? Hi, do you ship to brazil? is it safe and how about toll taxes?

Can’t see your question? Ask to get answers from the Jewlr staff and other customers.

Is there return policy good or do they look for reasons not to return your money?