Jewlr Questions & Answers

Here’s what consumers have asked with answers from Jewlr staff and previous consumers.

57 questions answered

12% answered in 1 day

Question:

Are these genuine products?? Are these genuine products??

Answer:

HI Neethu -- we provide. 925 sterling silver or 10K or 14K gold. All of our items are solid gold or silver. If you have more questions, please feel free to call 1-866-610-8482 and we'd be happy to help.

By Mike G., over a year old

Question:

Are thee genuine stones worth the extra money? the diamonds specifically Are thee genuine stones worth the extra money? the diamonds specifically

Answer:

Many simulated diamonds are undetectable to the naked eye. In my personal experience white topaz looks more diamond like than any other similar stone.

By Pete H. over a year old

Question:

Yes, why wasn't i allowed to use the $15 credit on my order? Yes, why wasn't i allowed to use the $15 credit on my order?

Answer:

HI Paige. Thanks for your question. Please contact customerservice@jewlr.com with your order number and one of our customer care reps will be able to help you. Thanks for shopping Jewlr.

By Mike G., over a year old

Question:

How long will it take for my order to arrive in louisville ky? How long will it take for my order to arrive in louisville ky?

Answer:

Hi Bryce Standard shipping is 3 - 5 business days once we are finished manufacturing. When you are on our website, you will see the estimated ship date for each item on the item page. The estimated delivery is 3 - 5 business days from the date you see on the item page. Hope that helps. If you have other questions, please don't hesitate to contact us at customerservice@jewlr.com

By Mike G., over a year old

Question:

How old are the women's raymond weil watches you are selling; i keep reading reviews about fake watches and bad batteries, kind of hard to fake a raymond weil; interested in purchasing but the reviews are throwing me off How old are the women's raymond weil watches you are selling; i keep reading reviews about fake watches and bad batteries, kind of hard to fake a raymond weil; interested in purchasing but the reviews are throwing me off

Answer:

We do not sell any watches

By Mike G., over a year old

Question:

Hello i was wanting to purchace and item from your online store and wanting posted express is this possible? thanking you abby lodder Hello i was wanting to purchace and item from your online store and wanting posted express is this possible? thanking you abby lodder

Answer:

Yes, we do offer different shipping options, however, please keep in mind that all of our jewelry is personalized, so it is made just for you. This takes a few days, but the estimated ship (completion) date is shown to you on the items web page.

By Corey D. over a year old

Question:

I ordered a ring and never got a confirmation number or a tracking number or an email. what should i do?

Question:

Has anyone gotten the men's ceramic ring with wooden inlay? i am curious how it looks in person.

Question:

How long from time of order until product is in my hands? How long from time of order until product is in my hands?

Answer:

Hi Mark - the manufacturing time is listed on each item. Once you've customized your item you will see an estimated shipping time. When you go to check out, once you enter your shipping address, we can then calculate the estimated delivery time based on your location and information we receive from our logistics providers. Hope this helps and thanks for shopping Jewlr.

By Mike G., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Jewlr Questions & Answers

Are these genuine products?? Are these genuine products??

Are thee genuine stones worth the extra money? the diamonds specifically Are thee genuine stones worth the extra money? the diamonds specifically

Yes, why wasn't i allowed to use the $15 credit on my order? Yes, why wasn't i allowed to use the $15 credit on my order?

How long will it take for my order to arrive in louisville ky? How long will it take for my order to arrive in louisville ky?

Hello i was wanting to purchace and item from your online store and wanting posted express is this possible? thanking you abby lodder Hello i was wanting to purchace and item from your online store and wanting posted express is this possible? thanking you abby lodder

I ordered a ring and never got a confirmation number or a tracking number or an email. what should i do?

Has anyone gotten the men's ceramic ring with wooden inlay? i am curious how it looks in person.

How long from time of order until product is in my hands? How long from time of order until product is in my hands?

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