jClub.com Questions & Answers

Hi Emilie M., Good day! Thank you for posting your question. We regret to inform you that we are only able to ship orders within the continenatal US. Kindly see the information below posted in the FAQ page of our website: "Where do we ship to? At this point, we ship to 48 contiguous states in the United States and are unable to ship to Alaska, Puerto Rico and Hawaii. We do not ship to APO, FPO, PO Box addresses as well. Currently we do not ship to Canada." For more information regarding our website, you may also visit our FAQ page at www.choxi.com/inf/faq. If you need further assistance, you may also contact us through this link: https://www.choxi.com/info/customer_service. Thank you! Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi, Good day! Thank you for posting your question. If you need assistance in getting an RMA, you may contact us through this link: https://www.choxi.com/info/customer_service. We promise to get back to you within a maximum of 24 hours with a superb solution. We look forward to hearing from you and resolving this for you soon. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Linda, Good day! Thank you for posting your inquiry and your order number. Upon checking your order details, it shows that your purchase has already been shipped and is now in transit. We have sent you the tracking information to the email address we have on file. Thank you. If there is anything further I can do to assist you please let me know. At Choxi, customer satisfaction is our main goal. Thank you! Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Jason, Good day! Thank you for posting your inquiry and your order number. Upon checking on your order details, it shows that your purchase has been shipped and is in transit. We have sent you the tracking information to the email address you have posted above. Thank you. If there is anything further I can do to assist you please let me know. At Choxi, customer satisfaction is our main goal. Thank you! Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Thomas H., Good day! Thank you for posting your question and your email address. Upon checking on your order which was placed last November 29,2015, it shows that your order has been shipped and was already delivered. An automatic email notification has been sent to you to the email address we have on file, providing you with your order's tracking information. On the other hand, we also took the initiative of sending you a separate email regarding your order's shipping progress. Thank you. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. We are hoping to turn this incident to a positive Choxi experience. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Kristie B., Good day! We are sorry to hear about the issue you are experiencing in placing your order. Rest assured that we are more than willing to assist you regarding this concern. For us to assist you accordingly, may we kindly ask you to please provide us with your concern and account details and send it to customercare@choxi.com? We will be looking forward to hearing from you and resolving this for you soon. You may also contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Patsy F., Good day! Thank you for posting your inquiry. I have reviewed your account, and I can see that a portion of your order has been shipped. On the other hand, it appears that the remaining items in your order are still being processed. We work with many different manufacturing partners across the country, which allows us to provide great products at unbeatable prices. This means that some items may ship more quickly than others. Rest assured that your remaining items will be shipped out soon. As soon as the tracking information for these items becomes available, we will promptly provide it to you. You may also track your items' shipment by logging into your Choxi account and checking your order history. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Joy M., Good day! Thank you for posting your inquiry. Once your order has been processed and shipped to the address you provided, you'll receive a shipping confirmation email to let you know your order is on the way. At Choxi, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-14 days for shipment. Although, often times, items ship much faster than this. For all orders placed by December 14th, we will guarantee delivery of goods by December 24th. For more information regarding our website, you may also visit our website's FAQ page at www.choxi.com/info/faq. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Algarita A., Good day! Thank you for posting your question. Our office is headquartered in NY, but we only sell online ​at ​www.choxi.com. For more information regarding our website, you may also visit our website's FAQ page at www.choxi.com/info/faq. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.

Hi Danielle S., Good day! Thank you for posting your question. Here is our Holiday Return Policy posted on the FAQ page of our website: "Holiday Return Policy We will offer an extended return policy for orders placed November 15th through December 24th. Orders placed during this time frame will have until January 21,2016 to request an RMA." For further information, you may also visit our website's FAQ page at www.choxi.com/info/faq. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.