An order can only be cancelled if it has not shipped and you need to contact customer support using the link provided https://www.itechdeals.com/contacts
Most orders ship within 3-6 business days and are delivered within 10 to 14 business days. Some orders may take longer so we cannot guarantee a delivery date
You can file a complaint with the BBB, FTC, and you can try to file a complaint with your states attorney general but they usually only go after the bigger companies (i. E. Comcast, Verizon, etc.,)