iMemories Questions & Answers

Hi Mary, Yes we do process photos, slides, and negatives! Please reach out with any questions at 1(800)845-7986 M-F 7AM-6PM AZ time (currently MST).

Hi Sherman, Every order comes with 30 days of iMemories cloud access to view, edit, download, share, or custom build DVDs/Drives. We also have an iMemories app for iPhone/Android, RokuTV, AppleTV, and with Amazon FireTV on the way! At the end of the 30 days the account will go inactive, and there will be the option to subscribe for continued access and storage to the cloud for $7.99/month or $49.99/year. Please reach out with any questions at 1(800)845-7986 M-F 7AM-6PM AZ time (currently MST).

We are not able to convert audio only media. For this service, we recommend Speak House Audio in Phoenix, AZ. Please keep us in mind if you have any video tapes, films, or photos you need digitized!

Hi Violet, We do offer DVDs as one of our options! We will combine films onto the smallest number of DVDs possible. For example, 35-40 of the small 50ft reels can all fit onto one DVD. This is also more cost efficient. We do have online customization which would allow you to pick and choose what goes to each DVD as well. We are available directly at 1(800)845-7986.

Hi Maris, We have several options available: DVDs, USB drives, downloadable files, and cloud storage. Each order comes with 30 days cloud access to view, edit, download, or custom-build DVDs/drives. After the 30 days the account will go inactive, we have optional subscriptions for long term access and storage for $7.99/month or $49.99/year. Please let us know if we can be of assistance!

Hi Linda, Thanks for reaching out! We see we were able to be of assistance via email correspondence.

Hi Melanie, Yes we do capture both the audio and video on the videotape! Please let us know if we can be of any assistance, we have live support at 1(800)845-7986.

Hi Robin, Thank you for reaching out, our sincere condolences for your loss. Our process can help with quality issues like tracking and jumpiness. This can still be dependent on the original media quality, we are available with live support at 1(800)845-7986.

Hi Jodi, We can absolutely help! Please give us a call at 1(800)845-7986, or email service@imemories.com with your contact information so we can look into your account and better assist.

Hi Julie, We will title each DVD with the title on your tape, or with our online customization you can choose what goes onto each DVD and title the DVD how you would like it. Please let us know if we can be of any assistance via email service@imemories.com, or call us at 1(800)845-7986.