I already sent some VCR tapes to convert, a few have mold.will iMemories send me back those tapes that won't work or have mold?

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I already sent some VCR tapes to convert, a few have mold.will iMemories send me back those tapes that won't work or have mold?

asked by Chi R. on 2/5/23

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What if the VCR tapes need cleaning as well.some have mold on the tapes

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Heather P. [iMemories Rep] · Answer 1 · 2023-02-06T09:44Z

Heather P. [iMemories Rep]

on 2/6/23

Hi Chi, The online shopping cart will reflect any tapes with mold as $0.00 each. The media we cannot process will be shipped back with the remainder of the completed order after processing is purchased and completed. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).

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