IMEI-Index Questions & Answers

Here’s what consumers have asked with answers from IMEI-Index staff and previous consumers.

51 questions answered

20% answered in 1 day

Question:

My imei-index report shows lock status as -, what does this mean? my iphone is unlocked or locked? My imei-index report shows lock status as -, what does this mean? my iphone is unlocked or locked?

Answer:

Hello Grace. This means that we will have to manually check it! Contact us to help you out!

By Hamed J., Support over a year old

Question:

I order unlock for imei 354434069768813 japan softbank carrier since 17 november 2105. it's should be 12 days but until now no news and no resould. can it open? when? thanks. I order unlock for imei 354434069768813 japan softbank carrier since 17 november 2105. it's should be 12 days but until now no news and no resould. can it open? when? thanks.

Answer:

Hey Susanto! We just got the results for your order. Your iPhone is Unlocked. I will send you all the details to your e-mail!

By Hamed J., Support over a year old

Question:

Where is my money 120usd? where is your answer?

Answer:

Hey Alireza. I located your order through your username. I already send you an e-mail so we can short your issue out. The outcome will be one of the following, either we will unlock your iPhone or we will provide you a full refund. AT&T USA Premium service (And other networks) have issues due to Apple's update/maintenance GSX servers.

By Hamed J., Support over a year old

Question:

To enclosure my ticket since page the liberation of my iphone 6 i want to open the case for q even they have not liberated it and i want a response To enclosure my ticket since page the liberation of my iphone 6 i want to open the case for q even they have not liberated it and i want a response

Answer:

Hello, please contact us to our e-mail. support@imei-index.com. I will help you as much as I can and we will short this out immediately!

By Hamed J., Support over a year old

Question:

How long does it take to get your iphone 6 on o2 uk unlocked? How long does it take to get your iphone 6 on o2 uk unlocked?

Answer:

Hey, the average unlocking time is around 5-6 business days, but it can take up to 10 business days!

By Hamed J., Support over a year old

Question:

Hi i bought an iphone 6s+ and the seller has now called and reported the phone stolen and the phone has been blacklisted by t-mobile usa. is there anyway up unlock the phone to use in the uk? ollie

Answer:

Hey Ollie, Currently we do not support the latest iPhone 6s/6s+ models for T-Mobile USA Network! I will update you when we start supporting it!

By Hamed J., Support over a year old

Question:

Hi i have reported my iphone 6 stolen and claimed a new phone on the same number. fortunately, i got my phone returned to me. please let me know if my phone can be unlocked to use with other carrier. my initial carrier was at&t next. Hi i have reported my iphone 6 stolen and claimed a new phone on the same number. fortunately, i got my phone returned to me. please let me know if my phone can be unlocked to use with other carrier. my initial carrier was at&t next.

Answer:

Hello Naveen, Your iPhone can be unlocked. You will have to inform AT&T USA to remove the Blacklist Status of your iPhone and assuming that your iPhone is out of contact, you can order an AT&T USA CLEAN Unlock service. If your iPhone is In-Contract, you will have to order the Premium AT&T USA iPhone Unlock service.

By Hamed J., Support over a year old

Question:

I checked my iphone through your site and found it clean. i paid $69 to unlock it and after more then 10 days i got a response that my iphone is on the black list and i will not refunded. my imei is 990001001118611 and using also other sites rather yours it shows a clean sprint iphone. I checked my iphone through your site and found it clean. i paid $69 to unlock it and after more then 10 days i got a response that my iphone is on the black list and i will not refunded. my imei is 990001001118611 and using also other sites rather yours it shows a clean sprint iphone.

Answer:

Hello Ilan, we are rechecking your IMEI number and the report you received when you made the order. We will update you through your e-mail. We are trying to see if your iPhone was reported as Blacklisted after your IMEI Check report and your order. Do not worry, I am sure that we will find the solution!

By Hamed J., Support over a year old

Question:

Good day i would like to unlock a icloud lock iphone 6 with blacklisted imei is it possible Good day i would like to unlock a icloud lock iphone 6 with blacklisted imei is it possible

Answer:

Hello Dora, the combination of a blacklisted iPhone with an iCloud lock is very bad! There is no way to remove the iCloud Activation Lock from a blacklisted iPhone. Sorry...

By Hamed J., Support over a year old

Question:

Was just wondering if the phone is blacklisted, is it still able to be unlocked? Was just wondering if the phone is blacklisted, is it still able to be unlocked?

Answer:

Hey Brianda. Yes, blacklisted iPhones can be unlocked, but you will not be able to use them inside the country that they were blacklisted.

By Hamed J., Support over a year old

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