iHerb Questions & Answers

Here’s what consumers have asked with answers from iHerb staff and previous consumers.

82 questions answered

13% answered in 1 day

Question:

How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card

Answer:

Same here, i have mailed them, called my bank, waiting for their response! Even debit card dint work. But i m reading reviews of huge custom fees so I m double minded

By Silky J. over a year old

Question:

Where is the company from? are they in us? i usually shop from amazon or ebay? is it ssfe

Answer:

IHerb is a US based company based out of California. IHerb has been in business for over 20 years. You can feel confidant in ordering from iHerb.

By Michael L., Customer Response Team Member over a year old

Question:

I need to get a refund on my order, which i placed on 7/2/2016. the order took over a week to arrive and when i got it, it must have been a bad batch. i have had a headache every day now since i have received this order. please let me know what to do to receive a refund on this product. I need to get a refund on my order, which i placed on 7/2/2016. the order took over a week to arrive and when i got it, it must have been a bad batch. i have had a headache every day now since i have received this order. please let me know what to do to receive a refund on this product.

Answer:

Have you contacted our customer service department? https://secure.iherb.com/info/Contact

By Michael L., Customer Response Team Member over a year old

Question:

Hey i'm from india n i want to purchase aveeno products for my baby. so can tel me any extra charges after product delivery? and i want to know, in how many days d products ll b delivered? Hey i'm from india n i want to purchase aveeno products for my baby. so can tel me any extra charges after product delivery? and i want to know, in how many days d products ll b delivered?

Answer:

It can be complicated to get orders delivered in India. You need to have specific documents submitted to customs before they release the package to you. Also they do require you to pay customs fees and taxes which can be pretty high. Since laws change so quickly with customs, it would be a good idea to check with customs to see the latest requirements and fees. Most packages get delivered to India with in 5 to 7 business days.

By Michael L., Customer Response Team Member over a year old

Question:

Are your arnold products legit? im here frm boston & i don want to wste time on fake products

Answer:

Yes, we only sell verified products directly from the manufacturer. We guarantee the products you receive are legitimate.

By Michael L., Customer Response Team Member over a year old

Question:

Do you delivery to uganda Do you delivery to uganda

Answer:

I am sorry but we do not ship to Uganda at this time.

By Michael L., Customer Response Team Member over a year old

Question:

Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration? Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration?

Answer:

Yes, we do ship to Ukraine on a regular basis. We have very good success in getting the products delivered to you without any issues with customs. We even recently added Boxberry shipping options for Ukraine.

By Michael L., Customer Response Team Member over a year old

Question:

I ordered cleaning supplies on may 28 2016 and it has never arrived. my name is robert hoelle. shipping address is 1326 beissinger rd. hamilton, ohio 45013. i have been informd by you that it would arrive within 3 days. i later message you and you said i would receive the cleaning supplies by jun 11 2016, and again on jun13 2016 by the end of the day. when that didn't happen, you informed me to contact ups, which i don't find to be my responsibility. it is now jun 21, and i either would like my order asap or the $30.94 credited to my card. thank you I ordered cleaning supplies on may 28 2016 and it has never arrived. my name is robert hoelle. shipping address is 1326 beissinger rd. hamilton, ohio 45013. i have been informd by you that it would arrive within 3 days. i later message you and you said i would receive the cleaning supplies by jun 11 2016, and again on jun13 2016 by the end of the day. when that didn't happen, you informed me to contact ups, which i don't find to be my responsibility. it is now jun 21, and i either would like my order asap or the $30.94 credited to my card. thank you

Answer:

Dear Robert, I am sorry to hear about the problems you are having with your shipment. Unfortunately I could not locate your order with the information you provided. Would you be able to provide me with your order number so I can assist you further?

By Michael L., Customer Response Team Member over a year old

Question:

Hello, if i have an order delivered to england will i have to pay any extra tax or duty fees? Hello, if i have an order delivered to england will i have to pay any extra tax or duty fees?

Answer:

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. Orders over £15 may be charged a Value Added Tax (around 20%), a Customs Duty (around 12%) and a flat £8 as a handling charge.

By Michael L., Customer Response Team Member over a year old

Question:

I see quite a steep price difference when it comes to purchasing supplements. example: zma by optimum nutrition(180 pills) costs rs. 3225. 00 on amazon... and the same quantity costs rs. 1644. 00 such price differences cause concern and worry on the genuineness of this site. I see quite a steep price difference when it comes to purchasing supplements. example: zma by optimum nutrition(180 pills) costs rs. 3225. 00 on amazon... and the same quantity costs rs. 1644. 00 such price differences cause concern and worry on the genuineness of this site.

Answer:

IHerb (http://in.iherb.com/) is asking for extra amounts on delivery - even for the fully paid (including shipping charge) order to India. Whereas the order was placed on their Indian site itself. It's a hidden and unwanted cost on the customers without any prior information on the order documents... so the customer is not really aware about the final price / cost of the product which is really unacceptable. It seems a kind of cheating to me as the site is trapping the customers by showing lower prices of the products compared with its other competitors like amazon and healthkart. Whereas the final-price (including the unauthentic / hidden cost) is really more than its competitors. Moreover after reporting this incident to my bank (through which I made the payment in full), they said it's not a secured site for online payments!

By Narottam D. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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