iHerb Questions & Answers

Dear Valued Customer, We are sorry to hear this and want to help. May you please provide the order number in this review so we may reference your account? Once received, we will be able to expedite this and resolve the matter quickly. We are standing by and hoping to hear back from you soon.

Dear Valued Customer, We are sorry to hear this and it looks like an agent was able to assist you and reactivate your account. Customer safety and account security is our highest concern and, although we do our best to accurately identify fraudulent activity, in this instance we fell short. Our teams will continue to work on enhancing every aspect of our operations including identifying risk factors to more accurately identify suspicious accounts. Again, we sincerely apologize and understand the great frustration this must cause. We hope you decide to give us another chance in the future and we wish you the best of health.

Dear Valued Customer, The estimated delivery dates for this order are 01/20-01/27. It cleared customs on 1/17/2023 and should be delivered soon! Should you have any other questions, please don't hesitate to contact us.

Dear Valued Customer, Due to increased contact volume right now, agents may take up to 24-48 hours to respond. Please be advised that submitting multiple support tickets only further delays a response and may cause confusion. However, we are glad to assist you here as well with any issue or concern you may need help with. Please feel free to directly message us here and we will be glad to assist you. We hope to hear from you soon and are standing by to help.

Dear Valued Customer, Sorry for any delays in responding to your message. Have you already started the return process? What is the order number? This information will allow us to assist you further. Also, we do not charge any customer for live chat. We hope to hear back from you soon.

Dear Valued Customer, Sorry for any delays in responding to your message. Have you already started the return process? What is the order number? This information will allow us to assist you further. Also, we do not charge any customer for live chat. We hope to hear back from you soon.

Dear Valued Customer, We regret to hear of this and always want out Customer Service team to deliver the amazing support our customers have come to expect. After looking into this order, it shows as being successfully delivered by the carrier. May you please provide the return tracking number so we can look further into this? We hope to hear from you soon.

We have many products which may help with kidney stones. However, Stone Free by Planetary Herbals is currently out of stock. We apologize for the inconvenience and recommend selecting 'Notify Me' to be informed when the product is available again.

Dear Valued Customer, When selecting the carrier, it will clearly state that customs duties and fees are included in the price. However, if it does not clearly state such, it is likely that such fees may be asked by the local government prior to them releasing the package. Hopefully we have helped!