iHerb Questions & Answers

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Here’s what consumers have asked with answers from iHerb staff and previous consumers.

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Question:

Can i expect a hazard free courier from iherb Can i expect a hazard free courier from iherb

Answer:

Yes, iHerb uses only very reliable delivery services.

By Michael L., Customer Response Team Member over a year old

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Question:

Hi. i had placed an order from iherbs a while back which amounted to about 3500 inr, and on receipt of the order i had to pay a custom duty approximately equaling the amount of the order i. e. about 2800 inr. however there was no mention of the same while purchase of order or while inquiry from dhl. how exactly are the custom duties calculated that they come out to be about 90-100% of the order value itself? is there any way the same can be refunded to me? Hi. i had placed an order from iherbs a while back which amounted to about 3500 inr, and on receipt of the order i had to pay a custom duty approximately equaling the amount of the order i. e. about 2800 inr. however there was no mention of the same while purchase of order or while inquiry from dhl. how exactly are the custom duties calculated that they come out to be about 90-100% of the order value itself? is there any way the same can be refunded to me?

Answer:

Im about to sue them. Theyre site is fraudulent as it uses a UK prefix to misrepresent where the goods are being shipped from. Interestingly in research prior to issuing the court process i found US sites who ship in UK with no customs charges. The site is hosted on google ads and i am suing them also

By Jay S. over a year old

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Question:

Hi i have an issue with this company. i ordered some medicines from them and picked dhl as the shipping sevice. i made the order and subsequently received a text from dhl saying i need to pay extra tax+duty. i received 2 different mails from this company regarding my order but no where was it mentioned that i need to pay extra tax. it seems it was mentioned in the page where i made the order but somewhere down below. the duty+tax amount is almost half the amount of the order i made and my argument is that they should make it more obvious. i got in touch with them soon after i got the sms from dhl asking to cancel my order but now looks like they are going to impose a huge penalty like return shipping taxes etc. their customer service is horrible and they want me to take the hit for everything. is there something i can do about this? Hi i have an issue with this company. i ordered some medicines from them and picked dhl as the shipping sevice. i made the order and subsequently received a text from dhl saying i need to pay extra tax+duty. i received 2 different mails from this company regarding my order but no where was it mentioned that i need to pay extra tax. it seems it was mentioned in the page where i made the order but somewhere down below. the duty+tax amount is almost half the amount of the order i made and my argument is that they should make it more obvious. i got in touch with them soon after i got the sms from dhl asking to cancel my order but now looks like they are going to impose a huge penalty like return shipping taxes etc. their customer service is horrible and they want me to take the hit for everything. is there something i can do about this?

Answer:

I had similar problem and my resolution was to write email to dhl asking to cancel this delivery and return everything to iherb due to difficult clearance procedure in my country. It resolved the issue. After some time they returned money (I think everything excluding delivery costs but not sure as it was year ago). They now provide DPD all inclusive, so hope it resolves the issue now.

By Serge P. over a year old

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iHerb Questions & Answers

Can i expect a hazard free courier from iherb Can i expect a hazard free courier from iherb

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