I placed an order back in February but still have not received the product. Order # 1929929 - where is it??

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I placed an order back in February but still have not received the product. Order # 1929929 - where is it??

asked by Beverly O. on 4/4/18

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IHeartDogs R. [IHeartDogs Rep] · Answer 1 · 2018-05-02T08:53Z

IHeartDogs R. [IHeartDogs Rep]

on 5/2/18

Hi Jane! It looks like your replacement order was sent by our Customer Success Team and (according to the tracking information) delivered successfully by USPS. If you didn't receive it, please reach out via email to the Team again and they'll make sure you are refunded in full. Thanks for your patience! :)

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Jane F. · Answer 2 · 2018-06-08T12:35Z

Jane F.

on 6/8/18

I placed an order two weeks ago, and received an email saying the package was delivered. I have contacted the company and all they say is wait. I would either like the merchandise or credit my card.

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I placed an order back in February but still have not received the product. Order # 1929929 - where is it??

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