ID.me Questions & Answers

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Here’s what consumers have asked with answers from ID.me staff and previous consumers.

35 questions answered
3% answered in 1 day
Question:

I already no a littlebit about yall already

Answer:

Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team

By Olivia C.,
Question:

Cuando voy a recibir mi dinero y por que entro al irs y no me sale que ustedes mandaron mi documento verificados por ustedes

Answer:

Hola Brenda! El puesto de ID.me es verificar las person que el IRS solicitan. Para asistencia en verificar su identidad, por favor mandanos un correo electrónico a sj.support@id.me. Muchas gracias por su tiempo y ¡esperamos escuchar de usted pronto! - ID.me Equipo de Respuestas Sociales

By Jessica D.,
Question:

Hello, can i recreate an id.me account after 7 days? even though one email was suspended and the other i deleted. help i'm in a crisis

Answer:

Hello! We sincerely apologize for the difficulty you have experienced with your account. We are happy to help. Please send an email to sj.support@id.me for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team

By Olivia C.,
Question:

Why does your ai and your customer service rep act the same? don't you know how to read anything when it comes to dates and numbers? go back to school

Answer:

Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team

By Jessica D.,
Question:

Im beginning to think this was a set up to stop unemployment. how can i possibly keep getting denied when you accepted this same id to start my unempl

Answer:

Hello! ID.me solely completes the identity verification process. Please direct any questions regarding your eligibility for benefits to your state unemployment organization.

By Jessica D.,

Can’t see your question? Ask to get answers from the ID.me staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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