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Hoveround
Questions & Answers

636 reviews

Here’s what buyers have asked with answers from Hoveround staff and previous consumers.

11
questions answered
0%
answered within 1 day
Question:

Can the tires on the hoveround scout be changed to air tires to make the ride not so stiff

Question:

I have a hoveround scout an has hard tires on it an was wondering if I could change them to air tires to make the ride easier on my wifes back

Question:

Have a flat

Question:

I bought a used MPV5 and would like to find out how old it is. I can't find a serial number or anything that would identify it. Is it hidden in the motor casing? Any help is appreciated.

Question:

How do you go from an air tire to a free flat one on a MPV5

Question:

Where exactly does the battery go---just so I know when I need to replace it?

Answer:
It depends, but usually in the back. They are usually really quick and easy to replace and it's a good idea to get a second one to keep with you.
By Michele M., over a year old
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Question:

I CALLED FOR REPAIR SERVICE 7-13. Rear wheels are making horrible loud squeeling noises. My doctor verfication is in order for this year. Chair is 2 yrs. Old. Claim was opened and I was told that when insurance approval clears, MEDICARE, they will send out the wheels. I stated and who will install them? Answer from HR. Don't you have a friend or husband who can do that? I am in a wheelchair and have been for 12 years, 74 and my husband is handicapped. I thought service was covered by my insurance and we were not expected to repair our own wheelchairs. I can't believe this!

Answer:
Had a similar problem when I needed my batteries changed. Hoveround dispatch sucks big time. Their field servicer are great. When you order the wheels tell them of your situation and INSIST a repairman come out. Might cost for the visit.
By Ernie G., over a year old
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Question:

Would like to know how muxch if this run away criticism of Hoveround is true nd whtyou ssre doing to fixit?

Question:

I wish you could reassure me as I have just read the revieewsnd they sound basd what is Hoveround doing bout the bad rep out there?

Answer:
I doubt if they are focused on service improvements because the large profit margin is in the initial purchase of the chair, not in doing warranty work or maintenance. Just a thought.
By J H., over a year old
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