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HoverBoarder Questions & Answers

268 reviews
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Here’s what consumers have asked with answers from HoverBoarder staff and previous consumers.

14 questions answered
0% answered in 1 day
Question:

I made 2 separate orders 10 days ago why hasn't my order been shipped?

Answer:

This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""

By Allen H.
Question:

I ordered a hoverboarde from this site still haven't gotten it and i'm wanting to get money back how can i since seems like a scam. anyone help plz.

Answer:

Call your Bank and tell them you were scamed and they will file a claim for you so that you will be able to get your money back

By Brianna L.
Question:

This site has got to be a joke! they took my money,only response is an automated message. i believe it's time to contact the bbb and file a complaint. they do not ship same day, they are obviously not working 7 days a week. don't answer calls, don't respond to orders. $199 for what? a huge headache of now trying to figure out how to get my money back. also a child's birthday gift that won't be received! thanks hoverboarder! i will find every way possible to mark this company as thieves and take them off the web!

Answer:

I will be contacting the federal trade commisioner and the BBB. Everyone else should also.

By Nicole J.
Question:

So i'm thinking about buying a few, what is the best deal? most for my buck, please help

Question:

I received a board today which was the wrong make and color. it is an airwalk self balancing scooter which i didn't order. is this board safe or one that was recalled?

Question:

I have been trying to get a hold of you regarding invoice #7427 for a couple of weeks now please respond as this is a xmas present for a little girl and she will be heart broken if she doesn't receive one and her brothers has theirs.

Question:

Placed an order on 11/7/16 for hoverboard and bag. it still says processed and not shipped. i have called and emailed every day with no response or answer. i am afraid this place is a fraud!!!

Question:

Will they exploade if i get them from hoverboarder.com?

Question:

I need some answers on my return back to you guys. i paid and got the wrong color you sent a return label and i sent it back and we have not gotten no answers at all. i need to know whats going on about sending the correct color out to us. my order # was 8896 please look into this we left several messages and nothing

Question:

How can i cancel this order? it's been 4 days since i ordered and i haven't even gotten a shipped response on top of reading a ton of bad reviews. my sons bday is thursday and i need to get him his gift.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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