Hoverboard360 Questions & Answers

161 reviews

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Here’s what consumers have asked with answers from Hoverboard360 staff and previous consumers.

19 questions answered

42% answered in 1 day

Question:

On cyber monday, i ordered a hoverboard via your website. you advertise a 2 day shipping after a 2-3 days processing time. today is day 10 and i have not received my hoverboard. i've made several attempts to contact your customer service via email and phone without success. i've read several reviews about your company and products and would like some reassurance that the company and the product are both reputable.

Question:

I have been trying to return my son hoverboard 360 bc the wheel quit turning however i can not get a response. i was happy with product until it tore up. i simply just wanted them to replace product, i did not want a refund but i can not get a response. how do you go about filing a complaint? I have been trying to return my son hoverboard 360 bc the wheel quit turning however i can not get a response. i was happy with product until it tore up. i simply just wanted them to replace product, i did not want a refund but i can not get a response. how do you go about filing a complaint?

Answer:

Did you receive a new board yet and is it working? We are having the same issue with the wheel and I cannot get a response by email. And like everyone says you cannot reach the company by phone because you wait on hold for 11 minutes then the recording tells you the answering system is full and hangs up on you.

By Anna W. over a year old

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Question:

I am considering purchasing 4 boards for grand children but need to be assured i am looking at the right company? please advise. I am considering purchasing 4 boards for grand children but need to be assured i am looking at the right company? please advise.

Answer:

Do not order from them go elsewhere. I agree with all the other reviews.

By suk k. over a year old

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Question:

I have been trying to reach someone to cancel my order because i have been hearing alot of negative things about hoverboards but i can't get anyone on the phone I have been trying to reach someone to cancel my order because i have been hearing alot of negative things about hoverboards but i can't get anyone on the phone

Answer:

Me ether still trying no success

By Melissa C. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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Hoverboard360 Questions & Answers

I am considering purchasing 4 boards for grand children but need to be assured i am looking at the right company? please advise. I am considering purchasing 4 boards for grand children but need to be assured i am looking at the right company? please advise.

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