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trying to get back my property deposit, payment on my card went to HomeAway but they keep wanting me to deal with the owner? who has it?

asked by Christopher C. on 7/18/17

1 Answer
Thumbnail of user sebastiana42

I had the same issue. Homeaway says that Expedia has the relationship with the owner and both Expedia and Homeaway say that the owner is not answering them. The owner has done the same with our direct messages and calls. Therefore, we don't have a way to contact the owner and they have already charged us for a stay we cannot use due to COVID.
I had the same issue with Airbnb, but they refunded me 100% in less than 24 hours after I sent them confirmation of flight cancellations! Other customer service quality.

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