Hollar Questions & Answers

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Here’s what consumers have asked with answers from Hollar staff and previous consumers.

123 questions answered

14% answered in 1 day

Question:

Are the shopkins on your website knock offs or the real ones you find in the stores? Are the shopkins on your website knock offs or the real ones you find in the stores?

Answer:

Hi Brenda! All of the items that we sell on the site are from legitimate and licensed suppliers.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Hi, do you deliver to canada Hi, do you deliver to canada

Answer:

Hi Shelley! Thanks for reaching out to us! At this time, we ship only to the 48 contiguous states in the United States, but we are working on shipping to other destination so stay tuned!

By Brittany B., Hollar Happiness Officer over a year old

Question:

I cannot sign in I cannot sign in

Answer:

We're sorry to hear about your trouble, Deborah. Please send us an email at support@hollar.com or call us at 1.888.682.5119, we're open on weekdays from 7 am to 4 pm PST. We'll be happy to help you out.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Hi, my name is eileen hashagen . grandtoe@gmail.com. i just placed an order this evening. it's a birthday gift for my granddaughter. is there any way the receipt with the prices could be excluded from the box??

Answer:

Hi Eileen! Don't worry about the receipt. What's inside the package is only showing the names of the items and the quantity. What serves as your receipt is the email confirmation that we sent you after your order is placed.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Does anyone know if hollar accepts international cards Does anyone know if hollar accepts international cards

Answer:

Hey Kamie! We accept major credit cards issued in the US and PayPal.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Has my order been ship yet? Has my order been ship yet?

Answer:

Hi Alex! We would love to look it up for you. Please send us an email at support@hollar.com or call us at 1.888.682.5119 on weekdays, 7am to 4pm PST.

By Brittany B., Hollar Happiness Officer over a year old

Question:

I cant access my accoount after placing my order. can someone contact me asap on bubbles-200@hotmail.com I cant access my accoount after placing my order. can someone contact me asap on bubbles-200@hotmail.com

Answer:

Hi Ruthlyn! We're sorry for the trouble that you're having with the site. Please send us an email at support@hollar.com or call us at 1.888.682.5119 on weekdays, 7am to 4pm PST. We'd love to help you fix this.

By Brittany B., Hollar Happiness Officer over a year old

Question:

What is y'all phone number What is y'all phone number

Answer:

888-682-5119

By Karen S. over a year old

Question:

Has anyone had trouble with credit card safety on hollar ? Has anyone had trouble with credit card safety on hollar ?

Answer:

Hi Tina You should never have a problem with your credit card safety. We value our customers' privacy and all payment information is 100% secure.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Hi, can you tell me shipping cost if total is under $25. shipping to wallaceburg ontario, canada. thx Hi, can you tell me shipping cost if total is under $25. shipping to wallaceburg ontario, canada. thx

Answer:

Hi Michelle, At this time we ship only to the 48 contiguous states in the United States, but we are working on shipping to Hawaii, Alaska, and military bases in the future. Stay tuned!

By Brittany B., Hollar Happiness Officer over a year old

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Typical questions asked:

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Hollar Questions & Answers

Are the shopkins on your website knock offs or the real ones you find in the stores? Are the shopkins on your website knock offs or the real ones you find in the stores?

Hi, do you deliver to canada Hi, do you deliver to canada

I cannot sign in I cannot sign in

Does anyone know if hollar accepts international cards Does anyone know if hollar accepts international cards

Has my order been ship yet? Has my order been ship yet?

I cant access my accoount after placing my order. can someone contact me asap on bubbles-200@hotmail.com I cant access my accoount after placing my order. can someone contact me asap on bubbles-200@hotmail.com

What is y'all phone number What is y'all phone number

Has anyone had trouble with credit card safety on hollar ? Has anyone had trouble with credit card safety on hollar ?

Hi, can you tell me shipping cost if total is under $25. shipping to wallaceburg ontario, canada. thx Hi, can you tell me shipping cost if total is under $25. shipping to wallaceburg ontario, canada. thx

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