Hollar Questions & Answers

Here’s what consumers have asked with answers from Hollar staff and previous consumers.

123 questions answered

14% answered in 1 day

Question:

Are your pj"s for kids true to size? Are your pj"s for kids true to size?

Answer:

Hey Debbie, for specific sizing information, please send our customer support team and email at support@hollar.com with a link of the specific product you are interested in and the size. We'd be happy to have a member of our team send you the exact size measurements.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Wow, i've been a loyal customer of hollar for awhile, but i recently started adding things to my shopping cart and i noticed that things i bought for $3 are now doubled in price to $6?! why are prices starting to go up? the whole reason i bought things from you guys is cause it was much cheaper! Wow, i've been a loyal customer of hollar for awhile, but i recently started adding things to my shopping cart and i noticed that things i bought for $3 are now doubled in price to $6?! why are prices starting to go up? the whole reason i bought things from you guys is cause it was much cheaper!

Answer:

Hey Melanie! The price of a product can sometimes fluctuate because each item has a limited-time-only promotional price. This doesn't happen very often, as the majority of our products sellout quickly. The price of an item can also vary depending on the size and features. Not to fear though, were still committed to providing you with great deals and amazing products!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Please, can you help me. i order some items a few days ago but i still haven't receive a respond from hollar and i really need those items for a gift (kids toy) and i need to know if i will get it by sept. 10 i need it by then. Please, can you help me. i order some items a few days ago but i still haven't receive a respond from hollar and i really need those items for a gift (kids toy) and i need to know if i will get it by sept. 10 i need it by then.

Answer:

Hey Jessica Please call our customer service support team at 888-682-5119. We'd be happy to check on the status of your order and give you an estimated window of delivery.

By Brittany B., Hollar Happiness Officer over a year old

Question:

How long delivery is to md? one lady was saying its been a few weeks in reviews can i call my order in don't like giving my card information on the internet? r there any discounts codes that work? thanks

Answer:

Hi Mildred! After the order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You can reach our customer service support team at 888-682-5119. Our hours are Monday - Friday | 7:00am - 4:00pm PT. We'd be happy to place your order over the phone if needed. Also, we do not have any active promo codes at the moment but please sign up for our email marketing newsletters to stay in the loop!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Are the clothing sizes us or asian sizes? Are the clothing sizes us or asian sizes?

Answer:

Hey Miranda The clothing items available on our website are standard US sizing. If you have a question about a particular product, please send our support team an email at support@hollar.com for more info!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Is tracking provided with orders? i'd like to know the status of any items that i purchase.. Is tracking provided with orders? i'd like to know the status of any items that i purchase..

Answer:

Hey Natalie Can you please send us an email with your order number to support@hollar.com. We'd be happy to provide you with an update!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Where does hollar merchandise ship from?

Answer:

Hi Bertha We ship all orders from our Hollar distribution center in Los Angeles, California. :)

By Brittany B., Hollar Happiness Officer over a year old

Question:

What kinds of stuff do you have What kinds of stuff do you have

Answer:

Hey Laurie Hollar is your destination for the coolest gifts and goods starting at just $2. With a gazillion categories to shop, theres always something new to score each and every day. Were all about making shopping insanely funand keeping wallets extra happy. Take a look at our website at www.hollar.com or download our app! Happy shopping :)

By Brittany B., Hollar Happiness Officer over a year old

Question:

I'm trying to get any word on my order. have sent emails and haven't heard anything back yet. i know the order went threw because i have a confirmation number and it's been taken out of my account. what can i do? I'm trying to get any word on my order. have sent emails and haven't heard anything back yet. i know the order went threw because i have a confirmation number and it's been taken out of my account. what can i do?

Answer:

Hi Hillary We're so sorry to hear you haven't received a email response from us yet. Please call our customer service support team at 888-682-5119. Our hours are Monday - Friday | 7:00am - 4:00pm PST. We'd be happy to provide you with an update.

By Brittany B., Hollar Happiness Officer over a year old

Question:

I live in ky. from previous q&a, i have noticed that the shipping all depends on where you live in the us. would some one mind to inform as to how long the shipping will take for arrival and what method is used ( i am assuming it is standard ground)? is there a local "hollar" facility here, or in surrounding states? thank you so much!

Answer:

Hey Rachel We ship all of our orders from our Hollar distribution center in Los Angeles, California. After an order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). Also we use FedEx Smart Post and the USPS.

By Brittany B., Hollar Happiness Officer over a year old

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