Hollar Questions & Answers

Here’s what consumers have asked with answers from Hollar staff and previous consumers.

123 questions answered

14% answered in 1 day

Question:

Where did you ship from? and how long does it take?

Answer:

Hi Vickie We ship from Los Angeles, CA! After the order is processed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays).

By Caitlin D. over a year old

Question:

Was really excited to order from hollar. but after reading all the bad reviews, i think i will be spending my money else where. can't take a chance in not getting the things i ordered on time. very limited on money this year and just cant chance it.

Answer:

Hi Tabitha! We are currently caught up with our shipping backlog and will ship in a timely manner. After the order is processed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). Please let us know if you have any questions!

By Caitlin D. over a year old

Question:

If i ordered today would i have it by christmasx If i ordered today would i have it by christmasx

Answer:

Hi Lacey We ship all of our orders from our Hollar distribution center in Los Angeles, California. After the order is placed the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). Since the holiday's are usually a busier time of the year for all shipping carriers, we recommend that you place your order by December 10th to ensure that your order will be delivered by 12/23.

By Caitlin D. over a year old

Question:

How long does shipping take? How long does shipping take?

Answer:

Hi Brandy We ship all of our orders from our Hollar distribution center in Los Angeles, California. After the order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You will receive an email confirmation with the tracking number once your order ships. Don't hesitate to send us a Hollar if you have any other questions or concerns.

By Caitlin D. over a year old

Question:

I did not receive my full order and can not find any customer service information, can you provide that I did not receive my full order and can not find any customer service information, can you provide that

Answer:

Hi Deborah, if you have not received your order yet, please contact our customer support team. You can reach us by phone at (888) 682-5119 or through email at support@hollar.com. Our hours are Monday - Friday | 7:00am - 4:00pm PT. Wed be happy to provide you with an update.

By Brittany B., Hollar Happiness Officer over a year old

Question:

I wanna see copyrights and proof that this site is legit I wanna see copyrights and proof that this site is legit

Answer:

Thanks for your interest in Hollar, Claridsa. We're a new e-commerce startup located in sunny Santa Monica, CA. If you'd like to learn more about our business, check out the two articles below! CNBC: http://www.cnbc.com/2016/07/25/online-dollar-store-hollar-is-giving-these-old-school-shops-a-makeover.html Wasp Buzz: http://www.waspbarcode.com/buzz/dollar-store/

By Brittany B., Hollar Happiness Officer over a year old

Question:

Do you refund back immediately the amount charged to a customers credit card if you do not ship an item whether it is on back order or out of stock? i do not like store credit and want to know this before i shop. thank you Do you refund back immediately the amount charged to a customers credit card if you do not ship an item whether it is on back order or out of stock? i do not like store credit and want to know this before i shop. thank you

Answer:

Hi SE thanks for your interest in Hollar. If we are ever unable to ship an item, a refund is processed directly back to the customer's original method of payment. After a refund is issued, it may take 3-5 business days to post back into your checking account. Items on back order are not refunded, instead they will be shipped as soon as they become available.

By Brittany B., Hollar Happiness Officer over a year old

Question:

If i order a product pictured, will that be what i get or will you substitute similar product? like ziploc freezer quart vacuum bag refills that uses pump. and how many do you have available? do you use pay pal? mclamb49@hotmail.com barb If i order a product pictured, will that be what i get or will you substitute similar product? like ziploc freezer quart vacuum bag refills that uses pump. and how many do you have available? do you use pay pal? mclamb49@hotmail.com barb

Answer:

Hi Barb, Thanks for your interest in Hollar! We have a creative team that shoots and edits every single image on the website. We also have a copy writing team that specifically writes all the product descriptions. We're proud to say we do not employ bait and switch marketing tactics. Every product available for purchase is the exact same ones you will receive in your Hollar box. Also, we accept all major credit cards, including Visa, MasterCard, Discover, American Express as well as PayPal.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Where do your items come from?

Answer:

Hi Peggy Thanks for your interest in Hollar! With inventory spanning across 18 categories, Holler works with hundreds of vendors daily to supply you with the coolest gifts and goods. To make this happen, we have an amazing merchandising team, who vets and develops relationships with reputable vendors from all over the world. Domestically or Internationally you name it, we probably have carried a product made there.

By Brittany B., Hollar Happiness Officer over a year old

Question:

I wanted to place an order. but just found our my daughter just cancelled her order with you. after more than a week they are still processing and customer service assured her it would be sent out that day. never happened. she cancelled. so the way i see it after what happened to her and after reading these reviews if i want to order again i cant expect to receive the entire order or have any idea when i would receive the order. maybe your just too busy with all your good prices. i was having alot of fun buying your stuff. i might try again because i have had good experiences with your company. just wanting to know if things are just too over whelming to fill our orders. i too had two different items replaced with things you guys picked for. I wanted to place an order. but just found our my daughter just cancelled her order with you. after more than a week they are still processing and customer service assured her it would be sent out that day. never happened. she cancelled. so the way i see it after what happened to her and after reading these reviews if i want to order again i cant expect to receive the entire order or have any idea when i would receive the order. maybe your just too busy with all your good prices. i was having alot of fun buying your stuff. i might try again because i have had good experiences with your company. just wanting to know if things are just too over whelming to fill our orders. i too had two different items replaced with things you guys picked for.

Answer:

Hi Robin, thanks for reaching out to us! We try very hard to fulfill orders before canceling them and we're sorry if we could not complete your previous orders as promised. We're a young company still working out all our kinks. Its important that our customers have an exceptional Hollar experience and we would be grateful for the opportunity to re-earn your trust.

By Brittany B., Hollar Happiness Officer over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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