Hollar Questions & Answers

Here’s what consumers have asked with answers from Hollar staff and previous consumers.

123 questions answered

14% answered in 1 day

Question:

How long to receive order How long to receive order

Answer:

Hi Roxanna, After an order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays).

By Brittany B., Hollar Happiness Officer over a year old

Question:

Hiee hollar...your site is actually great...but since da customer reviews are not so satisfactory i am in little dilema..i would like to know da details of shipping and returns..kindly respond...thank you. Hiee hollar...your site is actually great...but since da customer reviews are not so satisfactory i am in little dilema..i would like to know da details of shipping and returns..kindly respond...thank you.

Answer:

Hi BHavana, Usually, after an order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). Please send us an email with the reason why you would like to return something since it is a case by case scenario, thanks!

By Brittany B., Hollar Happiness Officer over a year old

Question:

What are the shipping charges for orders unde $25? What are the shipping charges for orders unde $25?

Answer:

Hi Suzanne, We offer free shipping on all first-time orders and on orders over $25 after that. Standard shipping is $4.95 for all orders under $25.

By Brittany B., Hollar Happiness Officer over a year old

Question:

When you order multiple items at one time do they all come in one box? also ordering baby things pacifiers, bottles etc what kind of packaging do they arrrive in? When you order multiple items at one time do they all come in one box? also ordering baby things pacifiers, bottles etc what kind of packaging do they arrrive in?

Answer:

Hi Cat, Yes they normally would be shipped in one box; however, if you order lots of Hollar items we will ship it in to separate boxes. All items are securely and carefully package with bubble wrap. We try our best to make sure there are no damages. :)

By Brittany B., Hollar Happiness Officer over a year old

Question:

Is this website legit? Is this website legit?

Answer:

Hi Ashlee, Yes it is legit! Hollar is the ultimate mobile destination for cool products at incredible deals starting at $2. Featuring thousands of items from toys and electronics to home, beauty and apparel including unique curated gift and party collections Hollar is all about the joy of discovery. Find Hollar on iOS, Android and the web (www.hollar.com).

By Brittany B., Hollar Happiness Officer over a year old

Question:

Trying to place an order and it will not process past where it totals my priced items, what do i do?

Answer:

Hi Teresa, We're so sorry to hear about your experience and we understand how frustrating this can be. If you get a chance, please try using another browser or downloading the most updated version of our app. If that doesn't work please give us a call at 888-682-5119 Monday through Friday, 7am-4pm PT and we'll be happy to help!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Hi i want to place an order but i want to know can i have the package before jan 14th Hi i want to place an order but i want to know can i have the package before jan 14th

Answer:

Hi Gayathri! After the order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You will receive an email confirmation with the tracking number once your order ships. Don't hesitate to send us a Hollar if you have any other questions or concerns.

By Caitlin D. over a year old

Question:

Hello, i just received my package and part of the order was bathing suit tops and bottoms. i can just tell by looking they won't fit. can i return them? thanks. leighanne Hello, i just received my package and part of the order was bathing suit tops and bottoms. i can just tell by looking they won't fit. can i return them? thanks. leighanne

Answer:

Hi Leighanne, If youre not 100% happy with our products, well gladly accept returns within 365 days of your purchase date. Once you ship the items back to us, please reply to this email with the new tracking number so we can process your refund in a timely manner. Please ship the items back to the following address: Hollar- Return 2601 S. Malt Ave Commerce, CA 90040 Keep in mind, we normally charge a $4.95 restocking fee for return orders. If you have any questions, just Hollar back at us!

By Caitlin D. over a year old

Question:

How long does it take for an order to ship? How long does it take for an order to ship?

Answer:

Hi Nancy After the order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays).

By Caitlin D. over a year old

Question:

Why does my credit card statement have "recurring charge" after the order i placed with you? Why does my credit card statement have "recurring charge" after the order i placed with you?

Answer:

Hi R. B. Your bank interprets Hollars billing process as recurring, because Hollar stores your payment information so that you wont have to re-enter your payment information in our app or website every time you place an order with us. Recurring in this particular case does not mean you will be billed a recurring charge or membership fee. Hollar does not have such fees and you will only be charged when you place an order.

By Caitlin D. over a year old

1...7891011121314

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Hollar?