Hollar Questions & Answers

Here’s what consumers have asked with answers from Hollar staff and previous consumers.

123 questions answered

14% answered in 1 day

Question:

How long it will take for my order to reach dover ,delaware How long it will take for my order to reach dover ,delaware

Answer:

Hi, Deepthi! We ship all of our orders from our Hollar distribution center in Los Angeles, California. After the order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays) for all the states. You will receive an email confirmation with the tracking number once your order ships. Don't hesitate to send us a Hollar if you have any other questions or concerns.

By Brittany B., Hollar Happiness Officer over a year old

Question:

When will my order be received? When will my order be received?

Answer:

We'll be happy to track it, Frances. Please shoot us an email at support@hollar.com or call us at 1.888.682.5119, we are open on weekdays from 7 am to 4 pm PST.

By Brittany B., Hollar Happiness Officer over a year old

Question:

I have tried adding at least 7 items to my cart and within seconds, my cart says empty. what gives? I have tried adding at least 7 items to my cart and within seconds, my cart says empty. what gives?

Answer:

Our apologies for the trouble that you've had with the site, Melody. We would like to helppease send us an email at support@hollar.com or call us at 1.888.682.5119, we are open on weekdays from 7 am to 4 pm PST.

By Brittany B., Hollar Happiness Officer over a year old

Question:

How do i find out about my order How do i find out about my order

Answer:

A: We would love to look it up for you, Desiree. Please shoot us an email at support@hollar.com or call us at 1.888.682.5119, we are open on weekdays from 7 am to 4 pm PST.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Is this a safe site to buy things on? Is this a safe site to buy things on?

Answer:

Hollar is a 100% safe, risk-free online shop. We are registered with BBB for your protection. We also make sure that all of your information is saved in a very secure environment.

By Brittany B., Hollar Happiness Officer over a year old

Question:

How much is shpiping and handling charges if you don't spend 25.00 dollars How much is shpiping and handling charges if you don't spend 25.00 dollars

Answer:

Hi Gloria! Our shipping and handling fee only costs $4.95 per package, pre-tax. Orders must be at least $10 in total.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Are products able to ship and be delivered within two days? i have a late easter wishlist and don't want to regret buying from someone new. Are products able to ship and be delivered within two days? i have a late easter wishlist and don't want to regret buying from someone new.

Answer:

HiJess! Unfortunately, we only have one shipping method which takes 7-10 business days from the order date.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Where has the search bar gone?

Answer:

Hi there, Christia! If you're using the app, it's in the down-left corner. For the website, it's at the top of the page.

By Brittany B., Hollar Happiness Officer over a year old

Question:

I know shipping is 7-10 days but does that include preparing to ship? I know shipping is 7-10 days but does that include preparing to ship?

Answer:

You are right, Robin. The 7-10 business day time frame already includes the processing time.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Is the makeup authentic? Is the makeup authentic?

Answer:

Hi Sidney! All of the items that we sell on the site are from legitimate and licensed suppliers. We always make sure that everything is safe for our customers to use.

By Brittany B., Hollar Happiness Officer over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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