Hollar Questions & Answers

Here’s what consumers have asked with answers from Hollar staff and previous consumers.

123 questions answered

14% answered in 1 day

Question:

I got a postage due invoice from the post master for $11.90. i either paid for shipping or it was free, so why am i being charged nearly $12 now? I got a postage due invoice from the post master for $11.90. i either paid for shipping or it was free, so why am i being charged nearly $12 now?

Answer:

Hi Angela! I'm sorry to hear that you paid postage for your order, but that shouldn't be the case since it's already been paid for. Do you mind sending us an email with the details of your shipment? You may send your message to suport@hollar.com us at 1.888.682.5119, we're open on weekdays from 7am to 4pm PST.

By Brittany B., Hollar Happiness Officer over a year old

Question:

How do i look at my order history and where on your website is a link for customer service.

Answer:

Hi Jim! When you log into your account, you can click "My Account" on the top of the page you'll be directed to your order history.

By Brittany B., Hollar Happiness Officer over a year old

Question:

How do i view my order history? How do i view my order history?

Answer:

Hi Jim! When you log into your account, you can click "My Account" on the top of the page you'll be directed to your order history.

By Brittany B., Hollar Happiness Officer over a year old

Question:

What is a number so we can reach you! suzanne hawkins jimnsuehawkins@aol.com What is a number so we can reach you! suzanne hawkins jimnsuehawkins@aol.com

Answer:

Hi Suzanne! You can reach us at 1.888.682.5119. We're open on weekdays from 7am to 4pm PST.

By Brittany B., Hollar Happiness Officer over a year old

Question:

Where do you ship from>?

Answer:

Hi Larry! Our distribution center is located in Los Angeles, California.

By Brittany B., Hollar Happiness Officer over a year old

Question:

How long does shipping take? How long does shipping take?

Answer:

Hey, Tina! After the order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You will receive an email confirmation with the tracking number once your order ships from our Los Angeles, Ca warehouse.

By Brittany B., Hollar Happiness Officer over a year old

Question:

For my 1st order i wanted 2 smokeless stovetop barbecue grills at $6 each. downloaded a $2 discount coupon sd25 and couldn't get the site to honor the coupon or let me checkout. why not? joy@farinahouse.com For my 1st order i wanted 2 smokeless stovetop barbecue grills at $6 each. downloaded a $2 discount coupon sd25 and couldn't get the site to honor the coupon or let me checkout. why not? joy@farinahouse.com

Answer:

Hi Joy! Can you please send an email to support@hollar.com? You can also call us at 1.888.682.5119, we're open on weekdays from 7am to 4pm PST. We'll be happy to help you out!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Do you ship to hawaii? and how long does it take to recieve an order? Do you ship to hawaii? and how long does it take to recieve an order?

Answer:

Hi! At this time we ship only to the 48 contiguous states in the United States, but we are working on shipping to Hawaii, Alaska, and military bases in the future. Stay tuned!

By Brittany B., Hollar Happiness Officer over a year old

Question:

I'm having trouble with hollar's shopping cart. every time i add a 2nd item, it replaces the first and i lose the first item i added. is this common? i've tried using different browsers and it seems to be the same issue over and over. I'm having trouble with hollar's shopping cart. every time i add a 2nd item, it replaces the first and i lose the first item i added. is this common? i've tried using different browsers and it seems to be the same issue over and over.

Answer:

We apologize for the trouble that you're having with the website. Please send us an email at support@hollar.com or call us at 1.888.682.5119, we're open on weekdays from 7am to 4pm PST we'll be happy to look into it.

By Brittany B., Hollar Happiness Officer over a year old

Question:

How to you apply your hollar credits? i don't see anything at checkout? How to you apply your hollar credits? i don't see anything at checkout?

Answer:

Hi Don! The credits in your account should just automatically apply at checkout. If you don't see any, please send us an email at support@hollar.com or call us at 1.888.682.5119, we're open on weekdays from 7am to 4pm PST we'll be happy to help.

By Brittany B., Hollar Happiness Officer over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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