Hollar Questions & Answers

Here’s what consumers have asked with answers from Hollar staff and previous consumers.

123 questions answered

14% answered in 1 day

Question:

What can you do for me... i ordered 2 cups and saucers.. pink ... one ok ... one broken.. can i get a refund? What can you do for me... i ordered 2 cups and saucers.. pink ... one ok ... one broken.. can i get a refund?

Answer:

We're sorry to hear this, Barbara. Do you mind sending us a direct message? We're always happy to help!

By Brittany B., Hollar Happiness Officer over a year old

Question:

I just got my second order from hollar. there was a plastic bag in it that had several bottles of stuff i had purchased.. something leaked

Answer:

We're sorry to hear about your experience, Donna. Do you mind sending us a direct message? We're always happy to help!

By Brittany B., Hollar Happiness Officer over a year old

Question:

How long does shipping take? How long does shipping take?

Answer:

Hi Jeanine After the order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You will receive an email confirmation with the tracking number once your order ships from our Los Angeles, Ca warehouse. We hope this helps!

By Brittany B., Hollar Happiness Officer over a year old

Question:

My package delivered last week got damaged by the ajax dish soap but cant not get any answers send like 10 messages and no body answer them My package delivered last week got damaged by the ajax dish soap but cant not get any answers send like 10 messages and no body answer them

Answer:

Hey Amanda We're so sorry to hear that you had a bad experience. We want to make this right, and prevent it from happening in the future. Can you send us a direct message?

By Brittany B., Hollar Happiness Officer over a year old

Question:

This is my first time to order stuff online i live in a apartment do i put the the apt# next to the first address box or to the 2nd address box ????? This is my first time to order stuff online i live in a apartment do i put the the apt# next to the first address box or to the 2nd address box ?????

Answer:

Hi Luzy Yes, you need to fill out your complete address with the apartment #. You can put it on the second address box. We hope this helps!

By Brittany B., Hollar Happiness Officer over a year old

Question:

How is shipping cost determined? by weight ,or set by cost of item ,or flat rate. How is shipping cost determined? by weight ,or set by cost of item ,or flat rate.

Answer:

Hi Dijay Thank you for your interest! The first order is free shipping with a minimum of $10. For succeeding order, you must have a minimum of $25 to avail free shipping. However, standard shipping fee is $4.95. We hope this helps!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Do you guys package glass items so they are well protected from breaking during delivery? Do you guys package glass items so they are well protected from breaking during delivery?

Answer:

Hi Leonel Yes, we do pack them with bubble wrap and box to protect fragile items during delivery. :)

By Brittany B., Hollar Happiness Officer over a year old

Question:

Does hollar ship free to canada? Does hollar ship free to canada?

Answer:

Hi June At this time we ship only to the 48 contiguous states in the United States, but we are working on shipping internationally in the future. Please check back on our site and Facebook page for updates: www.facebook.com/shophollar. Stay tuned!

By Brittany B., Hollar Happiness Officer over a year old

Question:

How often do yall offer the special deals of several of your items being 1 dollar How often do yall offer the special deals of several of your items being 1 dollar

Answer:

Hi Brenda For special deals and discounts, please check back on our site and Facebook page for updates: www.facebook.com/shophollar. Stay tuned!

By Brittany B., Hollar Happiness Officer over a year old

Question:

Do you ship to australia? Do you ship to australia?

Answer:

Hi Lisa At this time we ship only to the 48 contiguous states in the United States, but we are working on shipping internationally in the future. Please check back on our site and Facebook page for updates: www.facebook.com/shophollar. Stay tuned!

By Brittany B., Hollar Happiness Officer over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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