Hey Misty We ship all of our orders from our Hollar distribution center in Los Angeles, California. After an order is placed, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You will receive an email confirmation with the tracking number once your order ships. Can you please send our customer support team an email at support@hollar.com with your order number? We'd be happy to provide you with a status update!

I had the same thing I found out I had entered my email incorrectly. I called support and they fixed it then I was able to see my orders in my account on the app.