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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.
Hi Cindy, here is our return policy. https://www.hebeos.com/return-policy.html
They are a scam! The dress I received looks nothing like what I ordered. I asked to return it & they said I must make another purchase then they will give me a return address to send the dress back then they will give me a "BIG DISCOUNT" (their exact words). Buyer beware! Do not order from them. I am disputing this with my bank as fraudulent
Hi, each item of us is made to order, currently it takes around 15 days to produce most of them and 3-8 days for shipping, which makes it around 3-4 weeks from the time you place the order to arrival.
Hi, you can send an email to service@hebeos.com, our customer service will check your order for you
Hi Susie. Were incredibly sorry to hear about your order and your experience so far. Please send your order number to us so we can check it.
RUN AND DON'T COME BACK TO THIS SITE. HORRIBLE. THE DRESS WE ORDERED WAS NOT WHAT WE EXPECTED. PLEASE LOOK ELSEWHERE
Hi Keyonna. Thanks for asking. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Hi Iesha, thanks for asking. Since we recently received a large number of orders and every dress of HEBEOS is 100% handcrafted, you will receive it within 33 days if you order a dress on today. You can confirm the date on the page of payment.
