Hebeos Questions & Answers

4,990 reviews

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

Has anybody ordered shoes from here? are they any good - in terms of quality, comfort and being true to size?

Answer:

Dont do it. Their return policy is terrible. If they dont fit, you will not get a refund.

By Janice F. over a year old

Question:

I have gone through returns process and got a faulty dress. nowhere on site to upload the photos. emailed cs 3 times no response

Answer:

Oh get ready 4 the ride of a lifetime there CS its deplorable they wont refund you or just offer 10% dont do it

By Chaunda H. over a year old

Question:

Where does hebeos ship from?

Answer:

I ordered the dress on the 18th of may

By CATHERINE F. over a year old

Question:

I ordered my daughter prom dress on may 2 do yall think it will come by may 25? I ordered my daughter prom dress on may 2 do yall think it will come by may 25?

Answer:

By Patricia S. over a year old

Question:

Hi, i have been sending messages and get no response. roger was the one who assisted with all my questions before ordered now i can't get any help Hi, i have been sending messages and get no response. roger was the one who assisted with all my questions before ordered now i can't get any help

Answer:

The simple answer is they do not care! Do not hold your breath for a response it will not be coming. Hebeos is the most unprofessional cowboys i have had the misfortune to come across. These scam artists are falsely showing items that are nothing like what you will receive, then when it is time to communicate they drop dead. No policies are in place so do not bother reading there return policy it does not exist. You will be stuck with a garment that you would not even wipe the floor with. If anyone can get these menace to society off the web or even off the planet please help as 100's of innocent customers need justice. If you did not know before the many reviews about this disgraceful Hebeos, you should have no doubt in your mind not to even give a penny of your hard eared money here. FILTH

By Ferzan H. over a year old

Question:

How do i track my order How do i track my order

Answer:

I havent been given an order no to track

By Keely z. over a year old

Question:

Why are returns so difficult (i.e. absolutely no response for returns but quick response for purchases)? my dress did not come as ordered. Why are returns so difficult (i.e. absolutely no response for returns but quick response for purchases)? my dress did not come as ordered.

Answer:

Because the company is not in the USA it is overseas

By Mary L. over a year old

Question:

Can you return a dress if you do not like how it looks on you? Can you return a dress if you do not like how it looks on you?

Answer:

NO! DO NOT PURCHASE ON THIS WEBSITE! THIS IS THE WORST COMPANY! I WILL NEVER ORDER FROM HERE AGAIN. I HAVE NEVER BEEN SO FRUSTRATED AND MAD. I WILL MAKE IT MY MISSION TO TELL EVERYONE I KNOW ABOUT THIS BS SITE. ITS A JOKE AND SCAM!

By Kelli B. over a year old

Question:

Why i can't get my money back for this trash they sent Why i can't get my money back for this trash they sent

Answer:

No I can't answer this question ripped me off for $158 dollars

By Dena S. over a year old

Question:

So many bad reviews on customer service! has the company managed to resolve this issue as of late? So many bad reviews on customer service! has the company managed to resolve this issue as of late?

Answer:

Nope. Not even close

By C J. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Hebeos Questions & Answers

Has anybody ordered shoes from here? are they any good - in terms of quality, comfort and being true to size? Has anybody ordered shoes from here? are they any good - in terms of quality, comfort and being true to size?

I have gone through returns process and got a faulty dress. nowhere on site to upload the photos. emailed cs 3 times no response I have gone through returns process and got a faulty dress. nowhere on site to upload the photos. emailed cs 3 times no response

Where does hebeos ship from? Where does hebeos ship from?

I ordered my daughter prom dress on may 2 do yall think it will come by may 25? I ordered my daughter prom dress on may 2 do yall think it will come by may 25?

Hi, i have been sending messages and get no response. roger was the one who assisted with all my questions before ordered now i can't get any help Hi, i have been sending messages and get no response. roger was the one who assisted with all my questions before ordered now i can't get any help

How do i track my order How do i track my order

Why are returns so difficult (i.e. absolutely no response for returns but quick response for purchases)? my dress did not come as ordered. Why are returns so difficult (i.e. absolutely no response for returns but quick response for purchases)? my dress did not come as ordered.

Can you return a dress if you do not like how it looks on you? Can you return a dress if you do not like how it looks on you?

Why i can't get my money back for this trash they sent Why i can't get my money back for this trash they sent

So many bad reviews on customer service! has the company managed to resolve this issue as of late? So many bad reviews on customer service! has the company managed to resolve this issue as of late?

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Has anybody ordered shoes from here? are they any good - in terms of quality, comfort and being true to size?

I have gone through returns process and got a faulty dress. nowhere on site to upload the photos. emailed cs 3 times no response

Where does hebeos ship from?