Hebeos Questions & Answers

4,990 reviews

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

I am not getting responses to my inquiries via email or your customer service "contact us" form re: whether my order has shipped. I am not getting responses to my inquiries via email or your customer service "contact us" form re: whether my order has shipped.

Answer:

Hi Jennifer. Sorry to hear that. Our customer service team is very busy in these days. They will reply you ASAP.

By HEBEOS S., over a year old

Question:

Payment error and now my order is on hold ? Payment error and now my order is on hold ?

Answer:

Sorry for the issue. Please try paying it with another credit card or use PayPal.

By HEBEOS S., over a year old

Question:

Ive been trying to contact this company for almost a week now. i am starting to believe this website is a scam. my last resort is to contact the bbb. Ive been trying to contact this company for almost a week now. i am starting to believe this website is a scam. my last resort is to contact the bbb.

Answer:

Yeah they just stopped replying to my emails as well. They may as well be a scam. I just lost 200$ because their website claims they have worry free 7 day returns and then when I contacted them they said no returns and never replied to me again. Save yourself the headache and shop anywhere else

By Sara F. over a year old

Question:

Hi. i'm from wisconsin. if i order my dress today, april 7th, will the dress arrive by may 3rd or 4th? Hi. i'm from wisconsin. if i order my dress today, april 7th, will the dress arrive by may 3rd or 4th?

Answer:

Yes, you will.

By HEBEOS S., over a year old

Question:

I ordered my dress over 2 weeks ago and it says it will be here by april 14th but it still hasnt shipped yet. please help!

Answer:

Hi Emi. Sorry to hear that. Since we recently received a large number of orders and every dress of Hebeos is 100% handcrafted, we are trying our best to ship the dress to our you ASAP. Please provide your order number, we will check it. Email: service@hebeos.com

By HEBEOS S., over a year old

Question:

I'm double checking to make sure that there is only 1 order placed for dress # 60063 for ann lang in size 6 ?

Answer:

Hi Ann. Please use our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size.

By HEBEOS S., over a year old

Question:

Hi i recently ordered a dress which was a lot of money. now that im reading the reviews, im scared Hi i recently ordered a dress which was a lot of money. now that im reading the reviews, im scared

Answer:

Hi Elizabeth, sorry to hear that. If you have further question, please contact our customer service. Email: service@hebeos.com

By HEBEOS S., over a year old

Question:

I am curious i paid for my dress to get here early and it's still hasn't came and i still dont have a tracking number and my prom is in three days !!

Answer:

Hi Alexus. We are so sorry to hear that. Since we recently received a large number of orders and every dress of Hebeos is 100% handcrafted, we are trying our best to ship the dress to our you ASAP. Please provide your order number, we will check it. Email: service@hebeos.com

By HEBEOS S., over a year old

Question:

Why are you not replying to customers? Why are you not replying to customers?

Answer:

Sorry for late reply. Please contact our customer service if you have further question. Email: service@hebeos.com

By HEBEOS S., over a year old

Question:

Why is almost everyone saying you dont shipp or send tracking on time. my prom is in a few days and i was suppose to get mines on 0328/18.. no reply Why is almost everyone saying you dont shipp or send tracking on time. my prom is in a few days and i was suppose to get mines on 0328/18.. no reply

Answer:

Since we recently received a large number of orders and every dress of Hebeos is 100% handcrafted, we are trying our best to ship dresses to our customers ASAP

By HEBEOS S., over a year old

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Hebeos Questions & Answers

I am not getting responses to my inquiries via email or your customer service "contact us" form re: whether my order has shipped. I am not getting responses to my inquiries via email or your customer service "contact us" form re: whether my order has shipped.

Payment error and now my order is on hold ? Payment error and now my order is on hold ?

Ive been trying to contact this company for almost a week now. i am starting to believe this website is a scam. my last resort is to contact the bbb. Ive been trying to contact this company for almost a week now. i am starting to believe this website is a scam. my last resort is to contact the bbb.

Hi. i'm from wisconsin. if i order my dress today, april 7th, will the dress arrive by may 3rd or 4th? Hi. i'm from wisconsin. if i order my dress today, april 7th, will the dress arrive by may 3rd or 4th?

I ordered my dress over 2 weeks ago and it says it will be here by april 14th but it still hasnt shipped yet. please help! I ordered my dress over 2 weeks ago and it says it will be here by april 14th but it still hasnt shipped yet. please help!

I'm double checking to make sure that there is only 1 order placed for dress # 60063 for ann lang in size 6 ? I'm double checking to make sure that there is only 1 order placed for dress # 60063 for ann lang in size 6 ?

Hi i recently ordered a dress which was a lot of money. now that im reading the reviews, im scared Hi i recently ordered a dress which was a lot of money. now that im reading the reviews, im scared

I am curious i paid for my dress to get here early and it's still hasn't came and i still dont have a tracking number and my prom is in three days !! I am curious i paid for my dress to get here early and it's still hasn't came and i still dont have a tracking number and my prom is in three days !!

Why are you not replying to customers? Why are you not replying to customers?

Why is almost everyone saying you dont shipp or send tracking on time. my prom is in a few days and i was suppose to get mines on 0328/18.. no reply Why is almost everyone saying you dont shipp or send tracking on time. my prom is in a few days and i was suppose to get mines on 0328/18.. no reply

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

I ordered my dress over 2 weeks ago and it says it will be here by april 14th but it still hasnt shipped yet. please help!

I'm double checking to make sure that there is only 1 order placed for dress # 60063 for ann lang in size 6 ?

I am curious i paid for my dress to get here early and it's still hasn't came and i still dont have a tracking number and my prom is in three days !!