Hebeos Questions & Answers

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered
12% answered in 1 day
Question:

Answer:

Hi Cindy, here is our return policy. https://www.hebeos.com/return-policy.html

By HEBEOS S.,
Question:

The dress is not the way i wanted it. its not tight fitted can i return it

Answer:

They are a scam! The dress I received looks nothing like what I ordered. I asked to return it & they said I must make another purchase then they will give me a return address to send the dress back then they will give me a "BIG DISCOUNT" (their exact words). Buyer beware! Do not order from them. I am disputing this with my bank as fraudulent

By Stephanie W.
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Question:

Answer:

No! Do not. They ruined my daughters pretty prom experience

By Zanya L.
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Question:

I ordered a dress march 6 ,2019 and prom is march 22 will i get it on time ?

Answer:

Hi, each item of us is made to order, currently it takes around 15 days to produce most of them and 3-8 days for shipping, which makes it around 3-4 weeks from the time you place the order to arrival.

By HEBEOS S.,
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Question:

I ordered a dress on the 26/2. no confirmation email and nothing in order history. the money has been taken. plse confirm the order

Answer:

Hi, you can send an email to service@hebeos.com, our customer service will check your order for you

By HEBEOS S.,
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Question:

Am i able to get swatches of fabric for the dresses id like to order

Answer:

Yes, please check this link https://www.hebeos.com/color-swatches.html

By HEBEOS S.,
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Question:

I ordered 3 dresses, promised delivery by march 20 thru several e-mails. prom is today march 24 and no dresses have arrived. very unhappy!!!!!!

Answer:

Hi Susie. Were incredibly sorry to hear about your order and your experience so far. Please send your order number to us so we can check it.

By HEBEOS S.,
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Question:

Answer:

RUN AND DON'T COME BACK TO THIS SITE. HORRIBLE. THE DRESS WE ORDERED WAS NOT WHAT WE EXPECTED. PLEASE LOOK ELSEWHERE

By Francine W.
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Question:

Is this a legit website?

Answer:

Hi Keyonna. Thanks for asking. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S.,
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Question:

Answer:

Hi Iesha, thanks for asking. Since we recently received a large number of orders and every dress of HEBEOS is 100% handcrafted, you will receive it within 33 days if you order a dress on today. You can confirm the date on the page of payment.

By HEBEOS S.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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