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Hayneedle Questions & Answers
474
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Here’s what consumers have asked with answers from Hayneedle staff and previous consumers.
8
questions answered
25%
answered in 1 day
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Question:
I ordered a smart ramp jr (plumstruck order number: 2881643-467368) but i believe i received a more expensive mr. herzher's 16220 smart dog ramp. while i appreciate the substitution it doesn't match the smart ramp jr the dogs are use to in the other rooms. i would like to exchange the one i rec'd for the one piece non telescoping smart ramp jr. unfortunately the box was damaged, so my proposal is to order and pay for the correct ramp and ship the more expensive ramp back in the box i receive and gladly wait on a credit after you inspect the one i rec'd. please e-mail me with a response to my proposal. thank you!
Question:
Ordered christmas tree today, got estimated deliery date. now i looked at order status showing backordered. called customer service, suggested i wait another day to see of shipped. why did they except my order if product is not in stock.
Question:
I want to know why my order ain't been shipped yet
Question:
Yes looking at vent free gas only fire place logs 24 in with remote
Question:
How do i return an item? the website listed on packing slip is not helpful.
Question:
I have order by error our canopy replacement cover with walmart. order no. 5831591-302372 could you cancel please. roger
Question:
I emailed about parts missing from a shipment ordered through wal-mart. it is imperative i have this lamp up for a party here at my home friday sep 25. these are the numbers for this incident. -message id: 3984592/incident id: 3405732. please advise when these parts will be shipped walmart order #5241572-984642. phone me at 210-344-4047.
Question:
I need help in assembly of a bike that i ordered from you
Question:
I purchased a rio 6 ft. beach umbrella. we used it once before the wind caught it, pulling all the ribs out of the piece of white plastic at the top. in attempting to put the ribs back into the white plastic circle, we noted nothing is there to hold them in place. this appears to be a defective piece of the beach umbrella. how can i obtain a replacement for this white circular piece for the ribs to be secure?
Question:
I am in the process of buying a 56inch corner tv stand (savannah made by eagle manuf.) i want it in soft white. the unit has two framed design cupboard doors which i like. however when i go to various sites for price comparison and enter the colour soft white, the design if the door changes to a slatted design which i don't like. i am ready to purchase this unit from walmart but would like to have confirmation that the door design will be the same as in the picture for a black finish unit for $540 even when i select soft white.
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