HappySmileUK Questions & Answers

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Here’s what consumers have asked with answers from HappySmileUK staff and previous consumers.

25 questions answered
8% answered in 1 day
Question:

Why are you selling fake whitening gel?

Answer:

Because Michael Greenwood is a crook. Takes money but don't bother to ship out orders. Payments goes to Hong Kong for some reason, maybe it's because it's posted from there The owner of polanight has told him to stop as he's not licensed. He's also posting his own reviews here using different names and it's always top mark reviews so easy to spot as they are copied and pasted.

By Anette J.
Question:

Used happysmile product the other day what gel escaped from tray turned into like a nippy foam in mouth is this ok to use ?

Answer:

Hi Kevin, Yes it is ok to use. Dental peroxide creates oxygen this is how the treatment works. It is common knowledge that this happens during the procedure.

By Michael C., Mr Mike Cohen (CEO)
Question:

I'm not sure what you need to order for the best results without breaking the bank

Answer:

Our most popular professional dentist system is HappySmile 35% (5 packs@ £24 and 10 packs@ £39). We also have two types of mouth trays. HappySmile instant patient trays for £9.99 and HappySmile Custom Fit Dental Lab Service for £39.99. The total cost for a professional HappySmile system that is dentist approved is from £35.00 with free delivery included. All of our patient systems are exceptional quality. Fast whitening, no sensitivity and so comfortable to wear. Our Custom Fit Lab trays are also 2mm with important seals and reservoirs. We are the largest professional supplier for patient tooth whitening supplies and we are known for top quality dental products. Feel free to message us and we will send you some free no obligation dental samples to try before you purchase. All our dental products are fully guaranteed. HappySmile has been online since 2003 so we are trusted and established. Your dental surgery patients will love our patient brand because it is highly effective and so gentle to use. HappySmile is the leading dentist approved brand. This is the "technical" link for scientific information: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ Thank you for asking us a dental product question. Please do send a private message so we can rush you some free dental surgery samples. Kindest regards, HappySmile Dentist Products.

By Michael C., Mr Mike Cohen (CEO)
Question:

What is the address to send the impression trays to?

Answer:

Hello Molly, If you could please submit a ticket here http://www.dentalsupplyglobal.com and quote your order number then we will direct you to the correct dental lab. Thank you for leaving a question. Kindest regards HappySmile

By Michael C., Mr Mike Cohen (CEO)
Question:

Hi is this exactly the same product make-up as white dental beauty? ie 16% cp. thanks farrell

Answer:

Yes both dental products would be 16% carbamide peroxide CP

By Michael C., Mr Mike Cohen (CEO)
Question:

Hi i have got the happy smile 16% gels . i have just used this tonight, i left it on my teeth for 30mins like the leaflet said and my teeth appear quite patchy. is this normal as i usually use pola night?? thank amy

Answer:

Please ensure you are using custom fit lab trays. The trays must be a perfect fit. If you do not have good trays then we can supply you with the best trays so you have optimum results.

By Michael C., Mr Mike Cohen (CEO)
Question:

I've tried contacting you on free phone number i am a returning customer can you offer me additional discount if i commit to purchase yes instant purchase just forward code thankyou or contact n parkinson 01772634610 thankyou

Answer:

Hi Nigel. Yes we can! Please submit a ticket here http://www.dentalsupplyglobal.com explain you are a regular customer and you would like to request a discount code. We would be happy to issue you a money off code.

By Michael C., Mr Mike Cohen (CEO)
Question:

I have generated a ticket about 5 days ago and have heard nothing. the top tray to do my impressions doesn't fit and i would like the next size up.

Answer:

Hello Angela. Yes we can sort this for you. Please submit a ticket and we we will give you a larger fit impression tray kit. http://www.dentalsupplyglobal.com

By Michael C., Mr Mike Cohen (CEO)
Question:

Hiya, i'd like to ask when my order will be dispatched, i ordered on the 31st may, my order number is 1104942, bank is saying my payment hasn't been collected yet so just wondering how long it will take, many thanks sue.

Answer:

Hi Sue, I have checked with Royal Mail and the item is showing as delivered. Thanks for your question.

By Michael C., Mr Mike Cohen (CEO)

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