Call your bank to dispute the charges, however, you must file your claim quickly as you have 120 days to file after waiting the shipping time given by the merchant. You're bank will ask if you've tried to settle with the merchant yourself by contacting them by phone. They'll want the date and time of attempted contact and the name of the representative you spoke with if contact was made. If phone contact was unsuccessful they'll ask if you tried contacting them by email and may want copies of the email coorospondance or emails sent if no coorospondance was made. They'll ask if you have a copy of your order placed or email reciept sent by Groupon after placing your order so if you have this keep it because your bank will want verification along along with the tracking number (the tracking number is very important) and any correspondence you've had with the merchant when trying to ressolve the issue. Your bank will place an investigation themselves and hash it out with the merchant (Groupon). If they find the merchant negligent they can be fined for fraudulant charges to include the remibersment to your bank, not to mention the bad strikes they'll recieve. The bank's investigation can take up to 90 days so it may take that long to get your money back onto your account, and most likely you will because the bank is in your favor. Just remember your bank is on your side as you are their customer and protecting your money is their job. I worked for the bank as a financial crimes investigator and this was my job. You can also contact the BBB and file a complaint with them as well and it will be recorded for public record. Hope this helps and good luck... Lois :)

If they dont refund your money or even respond call a lawyer.