On 28th November, they replied to my inquiry almost immediatelly whereas now, when I asked them about extra charges on my credit card this Sunday, there is still no reply. All charges - three in the amount of one dollar and the one for items ordered - have not been authorized yet by my bank so maybe the best thing to do is to try to cancel them?

I have never been able to get hold of them on the phone. I have always had to use the chat on the website. It takes a moment to connect but when you do, you at least get to chat to someone who usually follows up by email. They do respond to complaints on this site, though, and after my last complaint on sitejabber, Mr. Faria sent me a personal message and ensured that my refund was issued. So hopefully you will hear from him soon. Good luck.

I wish I knew how to get hold of them. I am pretty shocked that they seem to have just shut down all customer support.

Sorry, I'm having the same issue. No customer service available, period. I'm wondering if they are going out of business. Not a good sign! I made a mistake of ordering online today and am now regretting it!