I would email and ask if you still have not received your book, they can send a replacement. As far as RENAY J. Said, you are so right, I also noticed that the quality of the photos are not the same. Photos that once came out looking pristine are now blurry or not the same. I have had the same photo printed a few times and the first two times i had the photo printed it was great but not in the third and forth time, it was like it was a different photo completely. I have also noticed that photos that were once a full page now have white bars on the side and the ones that were turned the other way and printed with the white border are now printed the other way. There are so many changes. Quality is about 50% of what it was originally. I am glad the creators were paid 14 million for their Groovebook app and business, but i think if they had kept it and grown with it they would have made billions instead.

Good luck getting an answer... there is no customer service... only email... and then the response is a generic scripted reply. I loved this App so much... but once Shutterfly bought it it's gone to crap. Picture quality sucks since then... grainy. Poor color... nothing like what it was when the ones who were on Shark Tank. Sad... amazing idea and it worked great when owners ran it who actually gave a crap... obvious Shutterfly doesn't. I got more response when I blasted them on their (Groovebook) Facebook page than I did via email... but too little too late... I cancelled my account and wouldn't ever recommend them to anyone!