Graze Questions & Answers

Here’s what consumers have asked with answers from Graze staff and previous consumers.

134 questions answered

13% answered in 1 day

Question:

After registering to get a free first box, you have to put in your bank details. do you take any money out of the bank account even if i don't want to order anything else? After registering to get a free first box, you have to put in your bank details. do you take any money out of the bank account even if i don't want to order anything else?

Answer:

Hi Emily! As we are a subscription service, we do ask that you set up a recurring order when you sign up to graze. We try to be as upfront about this as possible, but please keep in mind that you can cancel your recurring order at anytime, even after receiving your first free box! If you'd like any assistance with this, please don't hesitate to reach out to hi@graze.com and we'll be happy to assist. Thanks :)

By Michelle V. over a year old

Question:

Why do you advertise on a canadian tv channel about a free box when you do not intend to ship it. false advertising. Why do you advertise on a canadian tv channel about a free box when you do not intend to ship it. false advertising.

Answer:

I'm sorry to hear about this, Evelyn, but thanks for bringing this to my attention. I've passed this along to the right people to investigate. Thanks :)

By Michelle V. over a year old

Question:

I only want a box monthly. is that possible? I only want a box monthly. is that possible?

Answer:

Hi Jeff! I'm happy to say that we do offer a monthly delivery frequency. If you'd like any assistance setting this up, feel free to email hi@graze.com and a member of the team will be happy to assist. Thanks :)

By Michelle V. over a year old

Question:

I wish to cancel. how do i do that? I wish to cancel. how do i do that?

Answer:

Hi Kathy! Sorry to hear that you'll no longer be grazing. If you don't mind, can you reach out to the team at hi@graze.com so we can cancel your account for you? Alternatively, you can cancel your recurring order by clicking 'manage my recurring order' then 'more options' on the page below: www.graze.com/us/orders

By Michelle V. over a year old

Question:

We have tried 3 times to input mailing information to your site. i tried manually and the automatic and it won't work. our address: 23908 bothell everett hwy. comes up, however our apt.# doesn't. our apt is a-203. we would love to try your snacks! thanks for your help? diane winchell 23908 bothell everett hwy a-203 bothell, wa 98021. please help? We have tried 3 times to input mailing information to your site. i tried manually and the automatic and it won't work. our address: 23908 bothell everett hwy. comes up, however our apt.# doesn't. our apt is a-203. we would love to try your snacks! thanks for your help? diane winchell 23908 bothell everett hwy a-203 bothell, wa 98021. please help?

Answer:

Sorry to hear about this, Diane. So we can help you out with this and get you snacking, please email hi@graze.com. Thanks :)

By Michelle V. over a year old

Question:

I try the free box, and if i don't like the taste, can i cancel my account right away without getting charged? I try the free box, and if i don't like the taste, can i cancel my account right away without getting charged?

Answer:

Hi Viki! Can you reach out to us at hi@graze.com so a member of the team can help get this set up for you? Thanks!

By Michelle V. over a year old

Question:

What snacks are in the sample box? is this a typical box, worth about $12 retail (or smaller portions)? What snacks are in the sample box? is this a typical box, worth about $12 retail (or smaller portions)?

Answer:

Great to hear that you're giving graze a go, Dan! Our sample box includes 4 snack packs, whereas our regular box will contain 8 snack packs :)

By Michelle V. over a year old

Question:

How often do i receive a box and how much is the cost? How often do i receive a box and how much is the cost?

Answer:

Hi Don! Thanks for getting in touch and for your interest in graze:) We have a few different options, and we'll be happy to help you find a delivery frequency and a box type that works best for you. If you don't mind, can you please send an email over to the team at hi@graze.com? Thanks!

By Michelle V. over a year old

Question:

So i signed up to get my first box free but i wanna log back on to get more snacks! but it doesn't recognize my email/password and i already put my debit card info in and i'm afraid graze will take my money and continue sending game stuff but i want to cancel So i signed up to get my first box free but i wanna log back on to get more snacks! but it doesn't recognize my email/password and i already put my debit card info in and i'm afraid graze will take my money and continue sending game stuff but i want to cancel

Answer:

Oh no! It sounds like there might be a typo in your email address, Lauren! Can you shoot us an email to hi@graze.com with your full shipping address so someone from the team can get you logged back in? Thanks!

By Michelle V. over a year old

Question:

Hello! super excited to try graze! so i ordered my free trial of the graze box a few weeks ago and it hasnt arrived yet. unfortunately im moving in a few weeks and im worried i wont get my box in time. is there any way to see if its been shipped? or change the destination? not sure how long the free trial takes to ship, thanks for any help!

Answer:

Oh no! So sorry to hear about this, Lindsey! Can you shoot an email over to us at hi@graze.com so we can locate your graze account and help get you snacking? Thanks!

By Graze -. over a year old

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