Graze FAQ | Sitejabber

Question:

I received my graze box and was disappointed to find that there was no variety. i get the 8 snack box and all the snacks that were on top were the same as the other 4 on the bottom. i have a range of snacks selected so i do not know why this happened. what can i do to avoid this from happening? i get the graze box because i like having options. i hope this does not occur in the future.

Answer:

Hi, Valenitna! I'm sorry to hear that your recent box didn't have as much variety as we would have hoped. I'd really like to take a peek at your snack ratings to see why this happened. Can you please shoot an email to hi@graze.com with your delivery address so the team can further assist? Thanks! We look forward to hearing back from you:) -the graze team

By Graze -. over a year old

Question:

Why am i charged a dollar by graze when it said free 4-snack smapler?! Why am i charged a dollar by graze when it said free 4-snack smapler?!

Answer:

Hi, Erica! Im really sorry for the confusion. When you sign up for graze, a one dollar payment is requested from your debit or credit card to authorize it. This is immediately voided so that no payment is actually taken. If you see a charge on your account, it is a shadow of the voided transaction which will disappear from your bank statement within 5-10 business days. If you have any further questions regarding this, please reach out to our team at hi@graze.com and we'll be happy to discuss this further. Thanks! -the graze team

By Graze -. over a year old

Question:

I do not want to commit to a weekly box, nor get billed for one till i have tried the sampler box for 1.00 dollar. how will that work? will i be billed, as you site states you bill in advance. can i order my free trial box and cancel before the next box is ordered and shipped? I do not want to commit to a weekly box, nor get billed for one till i have tried the sampler box for 1.00 dollar. how will that work? will i be billed, as you site states you bill in advance. can i order my free trial box and cancel before the next box is ordered and shipped?

Answer:

Hi, Diane! It's great to hear that you're giving graze a go:) You can cancel your recurring order at any time if you decide that grazing isn't for you. If you can reach out to us via email at hi@graze.com, we can help you out with this. Thanks! -the graze team

By Graze -. over a year old

Question:

I was given graze as a gift. how do i edit my boxes without asking the gift giver to do it for me? I was given graze as a gift. how do i edit my boxes without asking the gift giver to do it for me?

Answer:

Hi Sara, Thanks for reaching out. It's great to hear that you've been receiving the gift of graze:) If you can reach out to us via email at hi@graze.com, a member of our team will be happy to assist. Thanks! -the graze team

By Graze -. over a year old

Question:

Do you ship to canada, i can't seem to find where you are located.

Answer:

Hi Barbara, Thanks for getting in touch and for your interest in graze. We really hope to be able to send snacks to our neighbors to the north :) For now, we're sending snacks to the US and UK. You can keep in touch with us at hi@graze.com :) Thanks!

By Graze -. over a year old

Question:

It is asking for my credit card number for my free 4-snack sampler box. it appears that, unless i order again, my card won't be charged. i need to confirm that there will be no charges to my card, unless i place a future order. is this correct?

Answer:

Hi Deborah, Thanks for your question and your interest in graze:) As we are a subscription service, we do ask that you create a recurring order upon sign up. However, as long as you sign up with a promotion code, your first box will be on us. You can cancel the recurring order at any time- even after the first box! If you'd like any assistance with this, please reach out to us via email at hi@graze.com with your shipping address and we'll be happy to help you out with this. Thanks! -the graze team

By Graze -. over a year old

Question:

My first order should have been free, i was charged 11.99. please refound the charge and cancel any future shipments. jerome daiello 7147797729 My first order should have been free, i was charged 11.99. please refound the charge and cancel any future shipments. jerome daiello 7147797729

Answer:

Hi Jerry, Thanks for reaching out. I'm really sorry to hear that you were billed for your first box. It sounds like a code for your first free box wasn't successfully applied upon sign up. No worries-- the team will be happy to help you out with this! If you don't mind, can you please get in touch with us via email at hi@graze.com so we can confirm your account details and locate your graze account? Thanks so much in advance. We look forward to your email, Jerry! -the graze team

By Graze -. over a year old

Question:

I have not received a graze box since i changed my address in january of 2014. i want the boxes i hae paid for to be delivered! chirobarb2@gmail.com I have not received a graze box since i changed my address in january of 2014. i want the boxes i hae paid for to be delivered! chirobarb2@gmail.com

Answer:

HI Barbara, Thanks for reaching out. I'm really sorry to hear that you haven't been receiving your boxes. I'd really like to look into this for you and see what happened. If you don't mind, can you please send an email to us at hi@graze.com? Thanks so much in advance. We look forward to helping you out with this, Barbara. -the graze team

By Graze -. over a year old

Question:

My friend gave me a code for the first box to be free. when i went to the website, i created an account with my information, but i couldn't find a place to enter my promotion code. when i went back to the site, i found that if you logged out, it has the option of entering the code, but once i re-entered my information, it says i already have an account. how do i get my free box? My friend gave me a code for the first box to be free. when i went to the website, i created an account with my information, but i couldn't find a place to enter my promotion code. when i went back to the site, i found that if you logged out, it has the option of entering the code, but once i re-entered my information, it says i already have an account. how do i get my free box?

Answer:

Hi Marissa! Thanks so much for reaching out-- it's great to hear that you're looking to give grazing a go:) If you don't mind, can you please send me an email to hi@graze.com with the subject line 'ATTN: SITEJABBER' so I can locate your graze account and make sure an order for your first free 4 snack sampler is in place? Thanks so much in advance. I look forward to hearing back from you and getting you snacking! -the graze team

By Graze -. over a year old

Question:

Do you have to take weekly boxes? Do you have to take weekly boxes?

Answer:

Hi Suzanne! Thanks so much for getting in touch. Currently, we offer the following delivery frequencies: once every week, once every other week or once every 4 weeks. You can adjust your delivery on your orders page by clicking 'manage my recurring order.' Alternatively, if you'd like assistance with this, please reach out to our customer service team via email at hi@graze.com and someone from the team will be more than happy to help you out with this! We look forward to hearing from you:) -the graze team

By Graze -. over a year old

Graze Questions & Answers

Why am i charged a dollar by graze when it said free 4-snack smapler?! Why am i charged a dollar by graze when it said free 4-snack smapler?!

I was given graze as a gift. how do i edit my boxes without asking the gift giver to do it for me? I was given graze as a gift. how do i edit my boxes without asking the gift giver to do it for me?

Do you ship to canada, i can't seem to find where you are located.

It is asking for my credit card number for my free 4-snack sampler box. it appears that, unless i order again, my card won't be charged. i need to confirm that there will be no charges to my card, unless i place a future order. is this correct?

My first order should have been free, i was charged 11.99. please refound the charge and cancel any future shipments. jerome daiello 7147797729 My first order should have been free, i was charged 11.99. please refound the charge and cancel any future shipments. jerome daiello 7147797729

I have not received a graze box since i changed my address in january of 2014. i want the boxes i hae paid for to be delivered! chirobarb2@gmail.com I have not received a graze box since i changed my address in january of 2014. i want the boxes i hae paid for to be delivered! chirobarb2@gmail.com

Do you have to take weekly boxes? Do you have to take weekly boxes?

Can’t see your question? Ask to get answers from the Graze staff and other customers.

Graze Questions & Answers

Why am i charged a dollar by graze when it said free 4-snack smapler?! Why am i charged a dollar by graze when it said free 4-snack smapler?!

I was given graze as a gift. how do i edit my boxes without asking the gift giver to do it for me? I was given graze as a gift. how do i edit my boxes without asking the gift giver to do it for me?

Do you ship to canada, i can't seem to find where you are located. Do you ship to canada, i can't seem to find where you are located.

My first order should have been free, i was charged 11.99. please refound the charge and cancel any future shipments. jerome daiello 7147797729 My first order should have been free, i was charged 11.99. please refound the charge and cancel any future shipments. jerome daiello 7147797729

I have not received a graze box since i changed my address in january of 2014. i want the boxes i hae paid for to be delivered! chirobarb2@gmail.com I have not received a graze box since i changed my address in january of 2014. i want the boxes i hae paid for to be delivered! chirobarb2@gmail.com

Do you have to take weekly boxes? Do you have to take weekly boxes?

Can’t see your question? Ask to get answers from the Graze staff and other customers.

Do you ship to canada, i can't seem to find where you are located.