Graze Questions & Answers

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Here’s what consumers have asked with answers from Graze staff and previous consumers.

134 questions answered
13% answered in 1 day
Question:

Answer:

Hi Tonja, we list the best by date of our snacks in each booklet we include with our subscription boxes. If you don't have these booklets to hand, I would recommend reaching out to our team at hi@graze.com so we can look into this further for you :)

By Michelle V.
Question:

I want to stop getting graze we did not like it. how do i go about canceling my membership?

Answer:

Hi Wanda, I'm sorry to hear that graze isn't for you. You'll be able to find full cancellation instructions here: https://us.help.graze.com/hc/en-us/articles/360000332497-how-do-I-cancel-my-ongoing-subscription- If you need any further help, please email our team at hi@graze.com :)

By Michelle V.
Question:

When will the cinnamon apple pie be back? it's been gone for literally months and the item says "back soon". what is the definition of "soon"?

Answer:

Hi Nancy. Unfortunately I can't give you an exact date when this snack will be available again, but we're working as quickly as possible to make sure you aren't kept waiting too long. If you'd like to receive an email when this snack is back in stock, you can sign up for notifications here: www.graze.com/us/shop/cinnamon-apple-pie Just click the 'Email when available' button, and we'll let you know as soon as it's back :)

By Michelle V.
Question:

I was charged twice for my order and i cant get in touch with anyone i should have went with my gut feeling. they r a scam

Answer:

Hi Natasha - I'd like to assure you that graze is not a scam. Our team would be very happy to help you via email. Please reach out to us at hi@graze.com, and someone will get back to you soon.

By Michelle V.
Question:

How does it charge my card, every two weeks? and how much?

Answer:

Hi Nanci, we charge for each box about a week in advance of their scheduled delivery week. Our boxes cost $13.99 each:) I hope this helps, and please feel free to email the team at hi@graze.com if we can be of any further assistance.

By Michelle V.
Question:

Is this 13.98 a week

Answer:

Hi Joan, graze boxes cost $13.99 each, including shipping:) I hope this helps, and please feel free to email the team at hi@graze.com if you have any other questions at all.

By Michelle V.
Question:

Those snack are good for diabetics person?

Answer:

Hi Carmen, we aren't currently able to provide snack advice for any kind of medical condition, as everyone's needs are different. If you're unsure about any of our snacks, or are uncertain as to whether grazing is a suitable choice, we'd recommend consulting your doctor so that they can provide you with a professional medical opinion. If you do decide to graze with us, then you would be able to adapt your snack selections to your needs by opting out of receiving any snacks that arent suitable for you. To check the nutritional information for any of our snacks, all you need to do is click on the picture of the snack you're interested in on our site, and this will take you to a new page all about that snack. You'll see a 'nutrition' tab underneath the photos, with nutritional values for that snack, including sugar per portion and per 100g. You can also check the full ingredients list for any of our snacks by clicking the 'ingredients' tab, and this information is included in a leaflet with every box we send. Please do not hesitate to email the team at hi@graze.com if you have any other questions at all :)

By Michelle V.
Question:

I am on weight watchers, how many points are these snacks.

Answer:

Hi Mary, I'm afraid that we don't currently have any plans to add Weight Watcher points to our snacks, so we wouldn't be able to provide specific advice on points per snack. However, you can check the nutritional information for anything in our range via this page, here: www.graze.com/us/shop/graze-box-snacks Click on the picture of the snack you're interested in, and this will take you to a new page all about that snack. You'll see a 'nutrition' tab underneath the photos, with nutritional values for that snack, per portion and per 100g. Please feel free to email the team at hi@graze.com if you have any other questions at all :)

By Michelle V.
Question:

How do i send this as gift?

Answer:

Hi Ann - you can send gifts as one-time boxes (www.graze.com/us/oneoff) or by purchasing a gift voucher (www.graze.com/us/gifts) - drop us an email to hi@graze.com and the team will be very happy to help!

By Graze C.,
Question:

Do you have a phone number?

Answer:

We don't have a customer service telephone number, but you can email any queries to hi@graze.com and we'll get back to you as soon as possible!

By Michelle V.

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