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Here’s what consumers have asked with answers from Graze staff and previous consumers.
No honest company refuses to have a customer service phone number. Email may be "more efficient," but the only reason to refuse to have such a number is to be able to deny accountability to customers wronged. The ONLY solution to dealing with graze.com is DON'T.
I cancelled my Graze subscription too soon! It was a reflex because there is so much stuff sent to me as a "trial"offer the end result of which is that that they keep on billing me repeatedly (despite the fact that I thought I'd cancelled after the "trial")! So, how do I restart my subscription - and are there any specials/discounts available to me at this time? Thanks! Peggy Johnson (pjpj1838@gmail.com) P.S. The snacks were delicious! And I especially loved the nuts - they were so fresh! (and that is very rare These days!)
GOOD LUCK. YOU WOULD DO BETTER DISPUTING THE CHARGES AND REPORTING THE CHARGE AS LOST AND GET A NEW CARD.
Hi Elvi! As long as a code for a free 4-snack sample box, including shipping, is successfully applied, your first box will be on us. Since we are a subscription service, we do ask that you set up a recurring order when you sign up to graze. We try to be as upfront about this as possible, but please keep in mind that you can cancel your recurring order at anytime, even after receiving your first free box!
Hi Sian, Once you've entered a code on our home page, you'll need to finish up the steps to complete your account and place your order. After that's done, then we'll send your snacks automatically:) If you'd like a hand along the way just email us at hello@graze.com and we're happy to help. Thanks for giving graze a try :)
Hi Frankie, It's definitely the idea that new grazers can try us for free and then continue their order if they want to. If this hasn't happened in your case, I'm really sorry about that! We'd be eager to hear about and take a look into what happened, so please reach out to our customer services team who will be happy to help you - you can reach us at hello@graze.com. Thanks for letting us know, Frankie. We look forward to hearing from you by email, too.
They are also very aggressive with their billing. I left in the first place because of their rudeness and aggressive billing, then a few weeks after I canceled, i clicked a link in an email they sent me (NOT on the site) and was charged immediately! I am experienced in surfing the web and I can tell you this, I've NEVER inadvertently ordered something from a company by clicking on a link from an email WITHOUT confirming anything. Until now... I eventually had to request a new debit card anc had my bank reverse the fraudulent charges. My advice? NEVER give them your credit card info.
