GoodRx Questions & Answers

Here’s what consumers have asked with answers from GoodRx staff and previous consumers.

303 questions answered

29% answered in 1 day

Question:

When you look up a price for a prescription why is the good rx different at certain pharmacies? cvs price gave 125.00 and publix gave me 25.00? When you look up a price for a prescription why is the good rx different at certain pharmacies? cvs price gave 125.00 and publix gave me 25.00?

Answer:

Hi Laura, prescription drug pricing is complicated. But that's why we started GoodRx - to bring transparency and lower prices directly to you! GoodRx prices are based on pharmacy cash prices which change daily. We update our prices often and do our best to track down the lowest prices. There are instances where GoodRx may have the lower price, and others where the cash price may be lower. We encourage you to take advantage of whichever is offering you the lowest price for your medication!

By GoodRx R., over a year old

Question:

Smith's recently refused my goodrx becasue the price was below their own Smith's recently refused my goodrx becasue the price was below their own

Answer:

Sorry for the frustration, Monica! We can help check the price at other pharmacies near you and help you transfer your prescription to another pharmacy if you give us a call at 855-323-3821.

By GoodRx R., over a year old

Question:

Does costco or sams accept good rxdoes sams club accept good rx Does costco or sams accept good rxdoes sams club accept good rx

Answer:

Hi William! GoodRx coupons are accepted at Costco. If you need any assistance using your coupon at a pharmacy please give us a call, we'd be happy to help. We can be reached at 888-799-2553, Monday – Sunday, between the hours of 8 AM and 7 PM CT.

By GoodRx R., over a year old

Question:

Costco pharmacy would not accept my goodrx discount as they did in the past. they insisted i needed to apply my own insurance or it was fraudulent? Costco pharmacy would not accept my goodrx discount as they did in the past. they insisted i needed to apply my own insurance or it was fraudulent?

Answer:

I believe you were way misinformed!. You still have the freedom of choice to claim on your insurance, pay out of pocket, or apply a discount cupon. For someone to Say apply your own insurance or it was fraudulent?. Makes ZERO since!

By Anita K. over a year old

Question:

I went to costco fill precription for 5 amoxiciline 500 mg tablets. the goodrx coupon said it would cost $7.73. costco charged $14.83, why? I went to costco fill precription for 5 amoxiciline 500 mg tablets. the goodrx coupon said it would cost $7.73. costco charged $14.83, why?

Answer:

Hi Delma! We're so sorry for the trouble you've experienced at your local Costco pharmacy. Please give us a call at 888-799-2553 and we'd be happy to reach out on your behalf.

By GoodRx R., over a year old

Question:

Why does the pharmacy charge more than goodrx coupon? Why does the pharmacy charge more than goodrx coupon?

Answer:

Hi Delma! Please give us a call at 888-799-2553 and we'd be happy to reach out on your behalf.

By GoodRx R., over a year old

Question:

Pharmacy price when they enter grx code is not same as grx listed price. to get listed price, have to haggle w pharm almost every time. systemic issue Pharmacy price when they enter grx code is not same as grx listed price. to get listed price, have to haggle w pharm almost every time. systemic issue

Answer:

Hi Nancy! We'd be happy to investigate immediately. Please give us a call at 888-799-2553, and we'd be happy to reach out on your behalf.

By GoodRx R., over a year old

Question:

Where do the goodrx listed prices come from? when pharmacy enters goodrx code, they arrive at different cost. is there an agreement btwn gr & pharm?

Answer:

Hi Nancy! We'd be happy to investigate immediately. Please give us a call at 888-799-2553, and we'd be happy to reach out on your behalf.

By GoodRx R., over a year old

Question:

Can you use goodrx instead of medicaid insurance at walgreens? Can you use goodrx instead of medicaid insurance at walgreens?

Answer:

Hello Tiffany! Yes! You can use a GoodRx discount or coupon instead of your Medicare Part D or Advantage plan. However, you can't combine the twoyou can't use a GoodRx coupon to lower your co-pay. Please be aware that prescriptions you fill without using your Medicare insurance will not automatically count towards your deductible or the donut hole. You may want to contact your Medicare provider to find out if you can submit receipts for prescriptions purchased using GoodRx. Many plans will allow you to submit receipts for potential reimbursement and/or credit towards your deductible and other policy limits.

By GoodRx R., over a year old

Question:

Will walgreens honor the kroger pharmacy price? or i have to transfer the prescription to kroger and buy it there?

Answer:

Hello Alesha! GoodRx discounts are pharmacy specific. Therefore, if you have a coupon for Kroger, you will want to make sure that you are bringing it to a Kroger Pharmacy. If you are picking up your prescription at Walgreens, you will need a coupon for Walgreens Pharmacy. If you have any further questions, feel free to give us a call at 888-799-2553.

By GoodRx R., over a year old

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GoodRx Questions & Answers

When you look up a price for a prescription why is the good rx different at certain pharmacies? cvs price gave 125.00 and publix gave me 25.00? When you look up a price for a prescription why is the good rx different at certain pharmacies? cvs price gave 125.00 and publix gave me 25.00?

Smith's recently refused my goodrx becasue the price was below their own Smith's recently refused my goodrx becasue the price was below their own

Does costco or sams accept good rxdoes sams club accept good rx Does costco or sams accept good rxdoes sams club accept good rx

Costco pharmacy would not accept my goodrx discount as they did in the past. they insisted i needed to apply my own insurance or it was fraudulent? Costco pharmacy would not accept my goodrx discount as they did in the past. they insisted i needed to apply my own insurance or it was fraudulent?

I went to costco fill precription for 5 amoxiciline 500 mg tablets. the goodrx coupon said it would cost $7.73. costco charged $14.83, why? I went to costco fill precription for 5 amoxiciline 500 mg tablets. the goodrx coupon said it would cost $7.73. costco charged $14.83, why?

Why does the pharmacy charge more than goodrx coupon? Why does the pharmacy charge more than goodrx coupon?

Where do the goodrx listed prices come from? when pharmacy enters goodrx code, they arrive at different cost. is there an agreement btwn gr & pharm? Where do the goodrx listed prices come from? when pharmacy enters goodrx code, they arrive at different cost. is there an agreement btwn gr & pharm?

Can you use goodrx instead of medicaid insurance at walgreens? Can you use goodrx instead of medicaid insurance at walgreens?

Will walgreens honor the kroger pharmacy price? or i have to transfer the prescription to kroger and buy it there? Will walgreens honor the kroger pharmacy price? or i have to transfer the prescription to kroger and buy it there?

Can’t see your question? Ask to get answers from the GoodRx staff and other customers.

Where do the goodrx listed prices come from? when pharmacy enters goodrx code, they arrive at different cost. is there an agreement btwn gr & pharm?

Will walgreens honor the kroger pharmacy price? or i have to transfer the prescription to kroger and buy it there?