Goldbelly Questions & Answers

Here’s what consumers have asked with answers from Goldbelly staff and previous consumers.

15 questions answered

20% answered in 1 day

Question:

Has any order joe's pizza from goldbely? i am tempted but the reviews here are swaying me not to. . . . just curious how they were after you reheated the pizza's in a conventional oven?

Answer:

Have to recommend against it. Not worth the price for what you get (2 small frozen pies). Not worth the packaging materials that have to get thrown away (big styrofoam). Joes in NYC rocks, but this doesn't taste like the real thing. Maybe it's the freezing / reheating process - don't know, but it's not worthy.

By Gil S. over a year old

See more answers (2)

Question:

What can i do or who i contact when the response from the representative is inaccurate. they make it seem like they refunded and they did not. What can i do or who i contact when the response from the representative is inaccurate. they make it seem like they refunded and they did not.

Answer:

Please follow up again via email, chat or phone for a team member to review so we can further assist.

By Shannon W., Head of Customer Happiness on 1/8/24

Question:

I've seen your company name spelled as "goldbelly" and "goldbely". is there a difference or are they the same company?

Answer:

Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)

By Melissa D., Head of Customer Happiness over a year old

Question:

I placed an order for killer brownies only to find out that they are $12 less via the bakery themselves- why is there such a markup?

Answer:

I'm a Goldbelly customer with some time on my hands, so I compared the price of one item on the company and the Goldbelly site. There is a price difference, but the Goldbelly item includes shipping while the Killer B. Site charges for the shipping. I would also add that I prefer Goldbelly because: the order history is in one place and it's so much more convenient... for me.

By Abby F. over a year old

Question:

How does the recipient of a gift card know what restaurants she can use it at? or is this only for mail order? How does the recipient of a gift card know what restaurants she can use it at? or is this only for mail order?

Answer:

Hi! It's only for mail order- please let us know if you have any other questions!

By Melissa D., Head of Customer Happiness over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Goldbelly Questions & Answers

What can i do or who i contact when the response from the representative is inaccurate. they make it seem like they refunded and they did not. What can i do or who i contact when the response from the representative is inaccurate. they make it seem like they refunded and they did not.

I've seen your company name spelled as "goldbelly" and "goldbely". is there a difference or are they the same company? I've seen your company name spelled as "goldbelly" and "goldbely". is there a difference or are they the same company?

I placed an order for killer brownies only to find out that they are $12 less via the bakery themselves- why is there such a markup? I placed an order for killer brownies only to find out that they are $12 less via the bakery themselves- why is there such a markup?

How does the recipient of a gift card know what restaurants she can use it at? or is this only for mail order? How does the recipient of a gift card know what restaurants she can use it at? or is this only for mail order?

Can’t see your question? Ask to get answers from the Goldbelly staff and other customers.

I've seen your company name spelled as "goldbelly" and "goldbely". is there a difference or are they the same company?

I placed an order for killer brownies only to find out that they are $12 less via the bakery themselves- why is there such a markup?