For Business
Write a Review For Business Write a Review

Gilt Questions & Answers

1,379 reviews
Ask a question

Here’s what consumers have asked with answers from Gilt staff and previous consumers.

35 questions answered
20% answered in 1 day
Question:

Is that original or fake products? on gilt

Answer:

I received fake goods even though they claim they don't carry counterfeits

By Lena C.
Question:

Want to buy a fedni watch . how do i know it is real and not a fake?

Answer:

It's probably fake. They claim to be 100% authentic, but aren't! I paid $975.96 for a Louis Vuitton bag - only to find out it was a fake. They did nothing to stand behind their claim of being authentic!

By Shelley H.
Question:

Are the items authentic?

Answer:

Not in my experience. They went to great lengths to make it appear real, but when compared to the real thing, it is different.

By Nancy H.
Question:

Has anyone ordered a phil and teds double stroller off of this site before ? , im reading so many horror stories im scared to trust them :/

Answer:

Hi Brittany, Sorry to hear you are apprehensive, I have reviewed our strollers from Phil & Ted and can advise we have had very positive feedback in regards to the products we have sold. I want to asssure you that you will receive the item as advised on the sale page. I hope this helps! Maurene #giltservice

By Gilt S.,
Question:

How to get terrible wrinkles out of expensive area rugs?

Answer:

Hi Stefano, This would vary on the specific rug or fabric, however I find it best to lay the rug flat and apply pressure for a short time. This should remove any wrinkles or creases from transit. Hope this helps. Maureen #giltservice

By Gilt S.,
Question:

Has anyone bought a pair of osweego raf simons from gilt? were they authentic ?

Answer:

Hi Leo, We completely stand-by the guarantee that every item is the authentic label it promises to be. If theres a specific reason why you think an item may be non-authentic, please let us know and well happily look into this for you. Warm regards, Maureen #giltservice

By Gilt S.,
Question:

I didn't get my 40% of correctly on one of my items. i want either cash back of credits to use, and it should combine with other promotions.

Answer:

Hi Jeff, I see that this issue has now been resolved for you. Please feel free to send us an email should you have any further questions. Warm regards, Maureen #giltservice

By Gilt S.,
Question:

My account was closed twice without any notification. when i called, all i was told was it is under investigation. does gilt provide explanation forit

Answer:

Hello Wei, Thank you for reaching out. If you could kindly reach out to our customer support line by phoning 877.280.0545 we can deal with your query in real time. I apologize for any inconvenience caused. Best regards, Adam Gilt Service

By Gilt S.,
Question:

Does gilt clothing store is genuine?

Answer:

Hi Luiz, We completely stand-by the guarantee that every item is the authentic label it promises to be. If theres a specific reason why you think an item may be non-authentic, please let us know and well happily look into this for you. Hope this helps :) You can also email us at service@gilt.com should you have any further questions. Warm regards, Maureen Gilt Customer Service

By Gilt S.,
Question:

Hi i live in norway are the prices icluded tax and duties in norway? regards jarl franang

Answer:

Hi Jarl, Make sure to choose the Norway flag in your account to ensure you are seeing the correct details in terms of pricing and returns policies. When you get to checkout any tax and duties will be calculated here for you! If you have further questions please feel free to email us at service@gilt.com Kind Regards Brody Gilt Customer Service

By Gilt S.,

Can’t see your question? Ask to get answers from the Gilt staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Gilt?
Post Review