GiftRocket Questions & Answers

Here’s what consumers have asked with answers from GiftRocket staff and previous consumers.

45 questions answered

13% answered in 1 day

Question:

How can i get my balance How can i get my balance

Answer:

Hi Annette! If you have a GiftRocket Prepaid Visa debit card, you can check your balance here: www.giftrocketrewards.com/balance If you have a GiftRocket gift, those are redeemed all at once, so there's never any leftover balance! Hope that helps, and feel free to email us at support@giftrocket.com if you have any other questions!

By Gift R., over a year old

Question:

How can i check the remaining balance on my giftrocket card How can i check the remaining balance on my giftrocket card

Answer:

Hi Mark! If you have a GiftRocket prepaid Visa you can check that using the 20-digit number on the back here: www.giftrocketrewards.com/

By Gift R., over a year old

Question:

Why can i not get any help from customer service regarding a gift card i just purchased??? cant leave a voice mail. when i go to send an email it does Why can i not get any help from customer service regarding a gift card i just purchased??? cant leave a voice mail. when i go to send an email it does

Answer:

Hi Mary! Please drop us an email at support@giftrocket.com and we'll get back to you ASAP!

By Gift R., over a year old

Question:

Do you have to give bank account information when they receive the gift card? Do you have to give bank account information when they receive the gift card?

Answer:

Hi Whitney! Our cash gifts have a number of redemption options, including bank transfer or select merchant gift cards. Here are some links to check out and demo gift: www.giftrocket.com/how-it-works www.giftrocket.com/faq www.giftrocket.com/gift/demo And feel free to shoot us an email at support@giftrocket.com with any specific questions. Thanks!

By Gift R., over a year old

Question:

How can i get the funds from giftrocket transferred to a uk bank account, or to my credit card account? How can i get the funds from giftrocket transferred to a uk bank account, or to my credit card account?

Answer:

Hi Peter, GiftRocket gifts can't be transferred to UK bank accounts or credit cards. Please shoot us an email at support@giftrocket.com and include some info about the gift, and they'll be able to cancel/refund a gift or provide alternative options. Thanks! GiftRocket Team

By Gift R., over a year old

Question:

I received a gift card and have attempted to use it at multiple locations without success, where can i spend it?

Answer:

Sorry for the trouble Susanna! Please write us an email at support@giftrocket.com with some details about your gift/card, and they'll be able to help you out ASAP! Best, GiftRocket

By Gift R., over a year old

Question:

Can money be sent to a person's credit card Can money be sent to a person's credit card

Answer:

Hi Sharon, We recently ended the relationship with the service that we used to process credits to credit cards. We're in the process of seeking a replacement, but for now, that is not an option for redeeming GiftRocket gifts. Please feel free to send us a note at support@giftrocket.com with any other questions, as well!

By Gift R., over a year old

Question:

Yes, i just sent money to a party for a purchase to be sent via email. she received the money and dissapeared. what are my options Yes, i just sent money to a party for a purchase to be sent via email. she received the money and dissapeared. what are my options

Answer:

Hi Francois, PLEASE note that sending/receiving payments is not an approved use of our site (as per our terms). Just gifts! Please only send GiftRocket gifts to people you know and use a different service like PayPal for payments.

By Gift R., over a year old

Question:

If the gift comes from the states, can i deposit it to a canadian bank account? If the gift comes from the states, can i deposit it to a canadian bank account?

Answer:

Hi Fred - No, only US bank accounts with a US routing number that can accept ACH transfers will work with the bank transfer redemption option.

By Gift R., over a year old

Question:

I need a gift rocket card for several people to put money on for me. will u send me a card? how long will it take for mehow do i get the money offthe card? to get card? I need a gift rocket card for several people to put money on for me. will u send me a card? how long will it take for mehow do i get the money offthe card? to get card?

Answer:

Hi Tina! Please note that only 1 person can purchase each GiftRocket gift.

By Gift R., over a year old

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Typical questions asked:

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GiftRocket Questions & Answers

How can i get my balance How can i get my balance

How can i check the remaining balance on my giftrocket card How can i check the remaining balance on my giftrocket card

Do you have to give bank account information when they receive the gift card? Do you have to give bank account information when they receive the gift card?

How can i get the funds from giftrocket transferred to a uk bank account, or to my credit card account? How can i get the funds from giftrocket transferred to a uk bank account, or to my credit card account?

I received a gift card and have attempted to use it at multiple locations without success, where can i spend it? I received a gift card and have attempted to use it at multiple locations without success, where can i spend it?

Can money be sent to a person's credit card Can money be sent to a person's credit card

Yes, i just sent money to a party for a purchase to be sent via email. she received the money and dissapeared. what are my options Yes, i just sent money to a party for a purchase to be sent via email. she received the money and dissapeared. what are my options

If the gift comes from the states, can i deposit it to a canadian bank account? If the gift comes from the states, can i deposit it to a canadian bank account?

Can’t see your question? Ask to get answers from the GiftRocket staff and other customers.

I received a gift card and have attempted to use it at multiple locations without success, where can i spend it?