Bril
Questions & Answers

If you are looking at the bril logo on the product, the charging port is to the upper left side. It's covered by a little rubber cover. Pull that up and you can connect the included charging cord to the bril. You can then connect the USB to any USB charging block. USB charging blocks are used to charge cell phones, so you should be able to use the same block from your cell phone charger.

Hello, If you are looking at the bril logo on the product, the charging port is to the upper left side. It's covered by a little rubber cover. Pull that up and you can connect the included charging cord to the bril. You can then connect the USB to any USB charging block. USB charging blocks are used to charge cell phones, so you should be able to use the same block from your cell phone charger.

Hello, I would be more than happy to look into this. Please provide your order number so I can take a look at tracking/see if it has been shipped. We apologize for the delay!

Sorry to hear that! Please email our Customer Service team (service@getbril.com) and we'll get you squared away.

The blue light is not the UV light. It is merely a visual indicator that the device is working since UV light is invisible to the human eye. It's possible that the UV light is on while there is a malfunction with the blue LED. That said, please email service@getbril.com and we'll make sure you have a properly functioning device.