Getaroom FAQ | Sitejabber

Question:

Thankfully i read this website before deciding to book anything. after all the above scams, how come your trading standards people let them continue to practise? Thankfully i read this website before deciding to book anything. after all the above scams, how come your trading standards people let them continue to practise?

Answer:

Hi friends, unfurtunatelly my husband had bought yesterday a room to stay in Dubai, i tried to get to our reservation page we can not find any reservation. So i sent a email asking why such and the reply is that- ~Elia Compton, Apr 15,8:02 AM: Dear xxxxxx Thank you for contacting Getaroom.com Customer Care. The reservation was just booked yesterday for arrival Wednesday, Jun. 10,2015 Depending on your arrival date, in some cases, your name may not appear at the hotel until 72 hours prior to your arrival date. Rest assured, getaroom.com guarantees your room is booked from a pre-negotiated block of inventory. I sent a confirmation to email address: xxxxxx@hotmail.com. You can also access the reservation on Getaroom.com. Click on the reservations link and enter the information to look up the reservation. Enter first and last name, and the confirmation code with the letter R in front of it. Once you access the receipt you have the option to print the receipt for your records. Kind Regards, Elia Compton getaroom.com Well, friends hope we are not wrong and everything goes fine in Dubai.

By Angel B. over a year old

See more answers (2)

Question:

How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room. How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room.

Answer:

You may send your inquiry to CustomerService@getaroom.com.

By Karen B., over a year old

Question:

How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room. How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room.

Answer:

You may send your inquiry to CustomerService@getaroom.com.

By Karen B., over a year old

Question:

I want my refund now! you are ripping off us canadians. I want my refund now! you are ripping off us canadians.

Answer:

Hi Michelle, We apologize you feel this way. Our Service Resolutions Team has been assigned your review and will reach out directly to you. Thank you for your patience. Getaroom.com

By Karen B., over a year old

Question:

Hi: i booked a reservation on 3/17/20 for which your company billed twice and collected money from my two credit card. can anyone help to resolve. Hi: i booked a reservation on 3/17/20 for which your company billed twice and collected money from my two credit card. can anyone help to resolve.

Answer:

Hello Mahesh, We apologize for this. Please send an email to Escalations@getaroom.com with your information and our Service Team will be able to further assist. Thank you. Getaroom.com

By Carrie M. over a year old

Question:

Ur a scam company. stealing peoples $ with false termination policy. Ur a scam company. stealing peoples $ with false termination policy.

Answer:

Hi Lisa r., Please advise if you have a question or need assistance. Thank you. Getaroom

By Karen B., over a year old

Question:

Getaroom charged $224.44 for a room embassy suites savannah ga, but the hotel was closed due to coronavirus. should i expect a refund? Getaroom charged $224.44 for a room embassy suites savannah ga, but the hotel was closed due to coronavirus. should i expect a refund?

Answer:

Hello Andre, We apologize for this. Please send an email to Escalations@getaroom.com with your information and our Service Team will be able to further assist. Thank you. Getaroom.com

By Carrie M. over a year old

Question:

Why does my booking for one night at the campanile leicester show up as costing £65 when it was half that price on the website? + no confirmation? Why does my booking for one night at the campanile leicester show up as costing £65 when it was half that price on the website? + no confirmation?

Answer:

Hi Sheila, We apologize for this. Please send an email to Escalations@getaroom.com with your information and our Service Team will be able to further assist. Thank you. Getaroom.com

By Kristen W., over a year old

Question:

I never received my email confirmation for my hotel reservation I never received my email confirmation for my hotel reservation

Answer:

Please send your service request to Escalations@getaroom.com and the Escalations team will go to work for you. Thank you. Getaroom.com

By Karen B., over a year old

Question:

I was scammed by you. from the reviews i read, many people are scammed by you. can i contact you to get a refund,or is this just your business plan? I was scammed by you. from the reviews i read, many people are scammed by you. can i contact you to get a refund,or is this just your business plan?

Answer:

Myron, We apologize you feel this way. You can email us at ConsumerRelations@getaroom.com with your booking and contact info. Our team will try to assist further. Thank you for your patience. Sincerely, Getaroom.com

By Karen B., over a year old

Getaroom Questions & Answers

How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room. How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room.

How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room. How do i get ahold of get a room? i found a charge on my credit card for best western, so i called and they said it was booked through get a room.

I want my refund now! you are ripping off us canadians. I want my refund now! you are ripping off us canadians.

Hi: i booked a reservation on 3/17/20 for which your company billed twice and collected money from my two credit card. can anyone help to resolve. Hi: i booked a reservation on 3/17/20 for which your company billed twice and collected money from my two credit card. can anyone help to resolve.

Ur a scam company. stealing peoples $ with false termination policy. Ur a scam company. stealing peoples $ with false termination policy.

Getaroom charged $224.44 for a room embassy suites savannah ga, but the hotel was closed due to coronavirus. should i expect a refund? Getaroom charged $224.44 for a room embassy suites savannah ga, but the hotel was closed due to coronavirus. should i expect a refund?

Why does my booking for one night at the campanile leicester show up as costing £65 when it was half that price on the website? + no confirmation? Why does my booking for one night at the campanile leicester show up as costing £65 when it was half that price on the website? + no confirmation?

I never received my email confirmation for my hotel reservation I never received my email confirmation for my hotel reservation

I was scammed by you. from the reviews i read, many people are scammed by you. can i contact you to get a refund,or is this just your business plan? I was scammed by you. from the reviews i read, many people are scammed by you. can i contact you to get a refund,or is this just your business plan?

Can’t see your question? Ask to get answers from the Getaroom staff and other customers.