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Getaroom
Questions & Answers

6,370 reviews

Here’s what buyers have asked with answers from Getaroom staff and previous consumers.

59
questions answered
0%
answered within 1 day
Question:

Why does my booking for one night at the Campanile Leicester show up as costing £65 when it was half that price on the website? + no confirmation?

Answer:
Hi Sheila, We apologize for this. Please send an email to Escalations@getaroom.com with your information and our Service Team will be able to further assist. Thank you. Getaroom.com
By Kristen W., over a year old
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Question:

I never received my email confirmation for my hotel reservation

Answer:
Please send your service request to Escalations@getaroom.com and the Escalations team will go to work for you. Thank you. Getaroom.com
By Karen B., over a year old
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Question:

I was scammed by you. From the reviews I read, many people are scammed by you. Can I contact you to get a refund,or is this just your business plan?

Answer:
Myron, We apologize you feel this way. You can email us at ConsumerRelations@getaroom.com with your booking and contact info. Our team will try to assist further. Thank you for your patience. Sincerely, Getaroom.com
By Karen B., over a year old
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Question:

My AMEX bill shows a charge for $337.95 for booking a room. I never booked a room nor have been anywhere.

Answer:
Hi Jocelyn, We apologize for this. Please send an email to Escalations@getaroom.com with your information and our Service Team will be able to further assist. Thank you. Getaroom.com
By Karen B., over a year old
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Question:

are your main offices in one of the federal prisons ? if not they should be.

Question:

I've paid GetARoom on 10/10/19 for room at Crowne Plaza in Syracuse, NY. I'm now being billed again by the hotel. Please resolve. G.W. Bryn Mawr PA,

Answer:
Please send an email to customerservice@getaroom.com. Please do not post any personal information in this Q & A board. You may also attempt a direct message to us via this Sitejabber site. Thank you for your patience. Getaroom
By Carrie M., over a year old
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Question:

i just filed a formal complaint with the federal trade commision today!!! 11/15/19 get@room dot com. robbed and raped me out of 580.00. and they can

Question:

Yes, why did you charge me £60+ extra when I booked a room for £120? And it came in after I clicked 'book room'. This is exorbitant, extortionate

Answer:
Hello Andrew, Please send an email to customerservice@getaroom.com. Please do not post any personal information in this Q & A board. You may also attempt a direct message to us via this Sitejabber site. Thank you for your patience. Getaroom
By Carrie M., over a year old
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Question:

How do I cancel a booking (made through you at a London hotel for Novemebr 2019)

Answer:
Hi Derek, You can cancel it online at getaroom.com, just be aware that you will be subject to your reservation's cancellation policy. If you would like assistance, please send a request to Escalations@getaroom.com with your booking #. Thank you. Sincerely, Getaroom
By Karen B., over a year old
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Question:

I booked a room this morning. When I received confirmation I was charged an addition $ 125.88 for taxes and extra charges, nothing about this until I

Answer:
Please send your service inquiry to CustomerService@getaroom.com. Thank you.
By Karen B., over a year old
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